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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
140
Kundenzufriedenheit
140
Beziehungsmarketing
64
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service quality
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quality management
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total quality management
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customer satisfaction
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Dahlgaard, Jens Jörn
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Dahlgaard-Park, Su Mi
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Casadesús, Martí
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He, Zhen
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Antony, Jiju
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Marimon, Frederic
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Asif, Muhammad
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Chen, Chi-Kuang
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Zhang, Min
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Elg, Mattias
4
Jochem, Roland
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Mann, Robin
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Petnji Yaya, Luc Honore
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Saraiva, Margarida
4
Soltani, Ebrahim
4
Sun, Hongyi
4
Anttila, Juhani
3
Aspinwall, Elaine
3
Baković, Tomislav
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Bernardo, Merce
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Brotons, José M.
3
Bäckström, Ingela
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Chang, Hsin Hsin
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Chen, Mu-Chen
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Cheng, Ching-Chan
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Cronemyr, Peter
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Dervitsiotis, Kostas N.
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Devadasan, S. R.
3
Dužević, Ines
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Dwivedi, Yogesh Kumar
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Garengo, Patrizia
3
Gomišček, Boštjan
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Gremyr, Ida
3
Ingelsson, Pernilla
3
Iwaarden, Jos van
3
Jang, Jiun-yi
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Karapetrovic, Stanislav
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Lagrosen, Yvonne
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
506
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
456
International journal of hospitality management
414
International journal of production research
379
Journal of retailing and consumer services
333
The service industries journal
310
Total quality management & business excellence
299
Journal of business research : JBR
275
NBER working paper series
242
Working paper / National Bureau of Economic Research, Inc.
242
International journal of production economics
237
Quality management journal : QMJ
223
NBER Working Paper
212
The journal of services marketing
210
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
177
International journal of contemporary hospitality management
168
International journal of quality and service sciences
163
International journal of services and operations management
161
Serie de documentos de trabajo
161
SpringerLink / Bücher
148
Economía : revista del Departamento de Economía, Pontificia Universidad Católica del Perú
146
Discussion paper series / IZA
141
Services marketing quarterly
141
Journal of air transport management
140
Journal of hospitality marketing & management
139
Health care management review : HCM review
137
Tourism management : research, policies, practice
128
European journal of operational research : EJOR
127
Cogent business & management
126
Journal of travel and tourism marketing
122
Documento de trabajo / Pontifícia Universidad Católica del Perú, Departamento de Economía
117
Service business
117
Apuntes / Centro de Investigación de la Universidad del Pacífico : revista de ciencias sociales
104
Journal of service research : JSR
104
The accounting review : a publication of the American Accounting Association
99
Management science : journal of the Institute for Operations Research and the Management Sciences
97
Journal of service management
95
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ECONIS (ZBW)
658
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1
Today's quality is tomorrow's reputation (and the following day's business success)
Sharabi, Moshe
- In:
Total quality management & business excellence : an …
25
(
2014
)
3
,
pp. 183-197
Persistent link: https://www.econbiz.de/10010246017
Saved in:
2
Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip
;
Dužević, Ines
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
Saved in:
3
Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Amat Salas, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 840-853
Persistent link: https://www.econbiz.de/10011388424
Saved in:
4
Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José
;
Río Rama, María de la Cruz del
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
Saved in:
5
Service quality management and ecosystem theory
Chen, Zhiran
;
Dahlgaard-Park, Su Mi
;
Yu, Liying
- In:
Total quality management & business excellence : an …
25
(
2014
)
10
,
pp. 1190-1205
Persistent link: https://www.econbiz.de/10010417980
Saved in:
6
Public quality - for whom and how? : integrating public core values with quality management
Elg, Mattias
;
Wihlborg, Elin
;
Örnerheim, Mattias
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 379-389
Persistent link: https://www.econbiz.de/10011723632
Saved in:
7
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
8
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
9
Testing the dimensionality of the quality management construct
Elshaer, Ibrahim A.
;
Augustyn, Marcjanna M.
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011558680
Saved in:
10
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
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