Narrow search
Showing 1 - 10 of 174
Cover Image
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Cover Image
An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow; Yang, King Jang - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
Cover Image
A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu; Cheng, Lee-ting - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
Cover Image
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn; Pugna, Adrian; Potra, Sabine; … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Cover Image
Measuring customer value in commercial experiences
Eriksson, Maria; Bäckström, Ingela; Ingelsson, Pernilla; … - In: Total quality management & business excellence : an … 29 (2018) 6, pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Cover Image
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla; Başgöze, Pınar; Karahan, Ayça - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Cover Image
Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market
Yu, Hueiju; Fang, Wenchang - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1273-1285
Persistent link: https://www.econbiz.de/10003925339
Cover Image
The dynamics of value generation and their dependence on an organisation's internal and external value system
Conti, Tito - In: Total quality management & business excellence : an … 21 (2010) 9/10, pp. 885-901
Persistent link: https://www.econbiz.de/10008660488
Cover Image
The impact of electronic-service quality on online shopping behaviour
Tsao, Wen-chin; Tseng, Ya-ling - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 1007-1024
Persistent link: https://www.econbiz.de/10009504069
Cover Image
Applying FSE to enhance customer value by improving store image in different consumer groups
Fu, Hsin-Pin; Chang, Tien-Hsiang; Lin, Arthu; Lin, Sheng-Wei - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 481-500
Persistent link: https://www.econbiz.de/10011723707