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Tourism management : research, policies, practice
SpringerLink / Bücher
1,522
Journal of business research : JBR
819
Journal of retailing and consumer services
764
International journal of hospitality management
519
Industrial marketing management : the international journal for industrial and high-tech firms
467
Gabler Edition Wissenschaft
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Springer eBook Collection / Business and Economics
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The journal of services marketing
324
The service industries journal
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Research
252
Europäische Hochschulschriften / 5
231
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227
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The journal of business & industrial marketing
210
Journal of the Academy of Marketing Science
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of strategic marketing
198
Lehrbuch
185
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173
International journal of electronic customer relationship management : IJECRM
163
Cogent business & management
160
Psychology & marketing
157
Services marketing quarterly
156
Journal of marketing
155
Asia Pacific journal of marketing and logistics
154
Journal of service management
153
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139
European journal of marketing : EJM
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
127
Service business
125
Marketing intelligence & planning
117
The international journal of bank marketing : IJBM
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
The journal of product & brand management
114
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
113
The journal of brand management : an international journal
113
Journal of marketing management : MM
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ECONIS (ZBW)
231
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1
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
Saved in:
2
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
3
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
4
Do airline self-service check-in kiosks meet the needs of passengers?
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Tourism management : research, policies, practice
29
(
2008
)
5
,
pp. 980-993
Persistent link: https://www.econbiz.de/10003750825
Saved in:
5
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
Saved in:
6
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye
;
Cole, Shu Tian
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Saved in:
7
Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele
;
Alguezaui, Salma
;
McLeay, Fraser
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
Saved in:
8
An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron
;
Sok, Phyra
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
Saved in:
9
The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
Saved in:
10
Tourist loyalty to a local cultural event : the case of Turkmen handicrafts festival
Akhoondnejad, Arman
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 468-477
Persistent link: https://www.econbiz.de/10011419262
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