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Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Dolan, Rebecca; Seo, Yuri; Kemper, Joya - In: Tourism management : research, policies, practice 73 (2019), pp. 35-45
Persistent link: https://www.econbiz.de/10012004632
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna; Keränen, Joona; Ritala, Paavo; Vilko, Jyri - In: Tourism management : research, policies, practice 77 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
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Co-created value : multidimensional scale and nomological network
Busser, James A.; Shulga, Lenna V. - In: Tourism management : research, policies, practice 65 (2018), pp. 69-86
Persistent link: https://www.econbiz.de/10011775064
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Customer-to-customer co-creation practices in tourism : lessons from Customer-Dominant logic
Rihova, Ivana; Buhalis, Dimitrios; Gouthro, Mary Beth; … - In: Tourism management : research, policies, practice 67 (2018), pp. 362-375
Persistent link: https://www.econbiz.de/10011842095
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Calculating tourists' customer equity and maximizing the hotel's ROI
Kim, Yumi Park; Boo, Soyoung; Qu, Hailin - In: Tourism management : research, policies, practice 69 (2018), pp. 408-421
Persistent link: https://www.econbiz.de/10011903549
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Validating a customer well-being index related to natural wildlife tourism
Lee, Dong-jin; Kruger, Stefan; Whang, Mee-jin; Uysal, … - In: Tourism management : research, policies, practice 45 (2014), pp. 171-180
Persistent link: https://www.econbiz.de/10010406231
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Consumer value and self-image congruency at different stages of timeshare ownership
Sparks, Beverley; Bradley, Graham; Jennings, Gayle - In: Tourism management : research, policies, practice 32 (2011) 5, pp. 1176-1185
Persistent link: https://www.econbiz.de/10009162190
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Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption
Prebensen, Nina K.; Xie, Jinghua - In: Tourism management : research, policies, practice 60 (2017), pp. 159-165
Persistent link: https://www.econbiz.de/10011675987
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The effect of servant leadership on customer value co-creation : a cross-level analysis of key mediating roles
Hsiao, Chan; Lee, Yi-Hsuan; Chen, Wan-Jun - In: Tourism management : research, policies, practice 49 (2015), pp. 45-57
Persistent link: https://www.econbiz.de/10011312712