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An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron; Sok, Phyra - In: Tourism management : research, policies, practice 51 (2015), pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
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The co-creation/place attachment nexus
Suntikul, Wantanee; Jachna, Timothy - In: Tourism management : research, policies, practice 52 (2016), pp. 276-286
Persistent link: https://www.econbiz.de/10011418421
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Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Dolan, Rebecca; Seo, Yuri; Kemper, Joya - In: Tourism management : research, policies, practice 73 (2019), pp. 35-45
Persistent link: https://www.econbiz.de/10012004632
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna; Keränen, Joona; Ritala, Paavo; Vilko, Jyri - In: Tourism management : research, policies, practice 77 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
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Co-created value : multidimensional scale and nomological network
Busser, James A.; Shulga, Lenna V. - In: Tourism management : research, policies, practice 65 (2018), pp. 69-86
Persistent link: https://www.econbiz.de/10011775064
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Customer-to-customer co-creation practices in tourism : lessons from Customer-Dominant logic
Rihova, Ivana; Buhalis, Dimitrios; Gouthro, Mary Beth; … - In: Tourism management : research, policies, practice 67 (2018), pp. 362-375
Persistent link: https://www.econbiz.de/10011842095
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Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions
Chathoth, Prakash K.; Ungson, Gerardo R.; Altinay, Levent; … - In: Tourism management : research, policies, practice 42 (2014), pp. 181-193
Persistent link: https://www.econbiz.de/10010355164
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Nonverbal communication in hotels as a medium of experience co-creation
Shahidul Islam, Mohammad; Kirillova, Ksenia - In: Tourism management : research, policies, practice 87 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648372
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Can colored sidewalk nudge city tourists to walk? : an experimental study of the effect of nudges
Chen, Jun; Lehto, Xinran Y.; Lehto, Mark R.; Day, Jonathon - In: Tourism management : research, policies, practice 95 (2023), pp. 1-18
Persistent link: https://www.econbiz.de/10013534438