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Service quality assessment in...
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Ravallion, Martin
93
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77
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71
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67
Propper, Carol
62
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61
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61
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57
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55
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54
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53
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53
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51
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50
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48
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47
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46
Tsakloglou, Panos O.
46
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45
Feenstra, Robert C.
45
Rivkin, Steven G.
45
Verme, Paolo
45
Han, Heesup
44
Jolliffe, Dean
44
Seth, Suman
44
Usman, Osly
44
Burkhauser, Richard V.
43
Guerrero, Maribel
42
Bragoudakis, Zacharias
41
Oreopoulos, Philip
41
Van Reenen, John
41
Cowell, Frank A.
40
Prybutok, Victor R.
40
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Mattila, Anna S.
39
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European Monitoring Centre on Racism and Xenophobia
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7
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Jerome Levy Economics Institute
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International journal of hospitality management
424
Journal of business research : JBR
389
Journal of retailing and consumer services
359
Economics of education review
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IZA Discussion Paper
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The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Applied economics
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The journal of services marketing
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The journal of technology transfer
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CESifo working papers
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International journal of contemporary hospitality management
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Technological forecasting & social change : an international journal
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Auditing : a journal of practice & theory
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Journal of marketing for higher education
169
Applied economics letters
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Services marketing quarterly
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World Bank E-Library Archive
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Cogent business & management
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Journal of hospitality marketing & management
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OECD Environment Statistics
142
European journal of operational research : EJOR
138
International journal of quality & reliability management
135
Journal of travel and tourism marketing
130
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International journal of productivity and quality management : IJPQM
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57
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50
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date (oldest first)
1
Translating the service quality gaps into strategy formulation : an experimental case study of a Greek academic department
Terzakis, Dimitris
;
Zisis, Pandelis V.
;
Garefalakis, …
- In:
European research studies : an international …
15
(
2012
)
1
,
pp. 99-125
Persistent link: https://www.econbiz.de/10009672449
Saved in:
2
ClassroomQual : a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Rave, Jorge Pérez
;
Giraldo, Leandro Muñez
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1063-1090
Persistent link: https://www.econbiz.de/10011687841
Saved in:
3
Constructing a roadmap to measure the quality of business assessments aimed at curriculum management
Silva, Thanuci
;
Santos, Regiane dos
;
Mallet, Débora
- In:
Journal of education for business
98
(
2023
)
1
,
pp. 34-42
Persistent link: https://www.econbiz.de/10013550010
Saved in:
4
Students' perceptions of service quality at a Greek higher education institute
Vrana, Vasiliki G.
;
Dimitriadis, Sotirios G.
; …
- In:
International journal of decision sciences, risk and …
6
(
2015
)
1
,
pp. 80-102
Persistent link: https://www.econbiz.de/10011471453
Saved in:
5
Patient satisfaction
measurement
for in-hospital services : a pilot study in
Greece
Priporas, Constantinos-Vasilios
;
Laspa, Christina
; …
- In:
Journal of medical marketing : device, diagnostic and …
8
(
2008
)
4
,
pp. 325-340
Persistent link: https://www.econbiz.de/10003872286
Saved in:
6
Key determinants of service quality in retail banking
Tsoukatos, Evangelos
;
Mastrojianni, Evmorfia
- In:
EuroMed journal of business
5
(
2010
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10003984683
Saved in:
7
A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model
Tsoukatos, Evangelos
;
Koulentaki, Maria
- In:
Global business & economics review
13
(
2011
)
3/4
,
pp. 222-239
Persistent link: https://www.econbiz.de/10009349957
Saved in:
8
Measuring service quality of the Greek Ministry of Agriculture
Kontogeorgos, Achilleas
;
Tselempis, Dimitrios
; …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
4
,
pp. 54-64
Persistent link: https://www.econbiz.de/10010467531
Saved in:
9
Service quality expectations in the fitness center context : a validation of the expectations component of the SERVQUAL scale in
Greece
Peitzika, Eirini
;
Chatzi, Sofia
;
Kissa, Dimitra
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10012256931
Saved in:
10
Key Determinants of Service Quality in Retail Banking
Tsoukatos, Evangelos
-
2011
elements.Originality/value – Although the subject of “service quality
measurement
” is extensively researched the continuously …
Persistent link: https://www.econbiz.de/10013134059
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