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Dienstleistungsqualität
19,182
Service quality
19,118
Customer satisfaction
12,761
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12,711
Evaluation
8,850
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8,614
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8,334
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8,318
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6,248
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2,465
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2,444
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2,410
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1,827
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1,818
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1,579
Gesundheitsversorgung
1,577
Product quality
1,361
Produktqualität
1,361
Online-Handel
1,327
Online retailing
1,326
Gesundheitswesen
1,319
Health care system
1,286
Customer service
1,266
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1,260
Schätzung
1,225
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1,173
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1,162
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1,127
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16,483
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168
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22
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26,775
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Siciliani, Luigi
79
Han, Heesup
75
Viscusi, W. Kip
68
Propper, Carol
65
Malhotra, Naresh K.
61
Caliendo, Marco
59
Mattila, Anna S.
56
Hanushek, Eric Alan
55
Straume, Odd Rune
52
Figlio, David N.
48
Prybutok, Victor R.
44
Rivkin, Steven G.
43
Svensson, Göran
43
Mittal, Vikas
42
Hamermesh, Daniel S.
40
Gustafsson, Anders
39
Gravelle, Hugh
38
Rockoff, Jonah E.
38
Brekke, Kurt R.
37
Shahin, Arash
36
Usman, Osly
36
Gil Saura, Irene
35
Prentice, Catherine
34
Ringle, Christian M.
34
Sarstedt, Marko
34
Kumar, V.
33
Hanushek, Eric A.
31
McColl-Kennedy, Janet R.
31
Nijkamp, Peter
31
Pathak, Parag A.
31
Alberini, Anna
30
Heckman, James J.
30
Homburg, Christian
30
Aksoy, Lerzan
29
Edvardsson, Bo
29
Hyun, Sunghyup Sean
29
Kniesner, Thomas J.
29
Wong, IpKin Anthony
29
Caporale, Guglielmo Maria
28
Jang, Soocheong
28
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Europäische Kommission / Generaldirektion Entwicklung und Zusammenarbeit - EuropeAid
55
World Bank
47
European Society for Opinion and Marketing Research
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PARTICIP GmbH Consultants für Entwicklung und Umwelt, Freiburg im Breisgau
45
Independent Evaluation Group
44
American Marketing Association
43
Europäische Kommission
43
European Centre for Development Policy Management
40
Europäische Kommission / Generaldirektion Internationale Zusammenarbeit und Entwicklung
36
IGI Global
36
Edward Elgar Publishing
35
Weltbank
35
Europäische Kommission / Generaldirektion Erweiterung
33
Overseas Development Institute, London
33
Deutsches Institut für Entwicklungspolitik, Berlin
29
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28
Weltbank / Independent Evaluation Group
27
Europäische Kommission / Generaldirektion Außenbeziehungen
24
Aide à la Décision Economique, Ottignies-Louvain-la-Neuve
22
DRN
22
Institut für Schweizerisches Bankwesen <Zürich>
22
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21
Organisation for Economic Co-operation and Development
20
Zentrum für Europäische Wirtschaftsforschung (ZEW)
18
Aide à la Décision Economique
17
Esomar
17
Europäische Kommission / Gemeinsame Forschungsstelle
17
Europäische Kommission / Generaldirektion Internationale Zusammenarbeit und Entwicklung, Brüssel
17
Institute for the Study of Labor (IZA)
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ADE
16
ECO Consult
16
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16
Institut de Recherches d'Applications des Méthodes de Développement, Paris
16
NCG
16
Development Researchers' Network
15
Ecorys
15
MWH Consortium
15
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Journal of retailing and consumer services
567
International journal of hospitality management
563
Journal of business research : JBR
548
Working paper / National Bureau of Economic Research, Inc.
435
The service industries journal
383
NBER working paper series
381
NBER Working Paper
344
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
256
Journal of marketing research : JMR
221
International journal of contemporary hospitality management
219
Journal of travel and tourism marketing
218
Discussion paper series / IZA
212
Journal of hospitality marketing & management
206
Auditing : a journal of practice & theory
181
Journal of air transport management
178
Services marketing quarterly
168
Cogent business & management
159
Journal of the Academy of Marketing Science
154
The TQM journal : the international review of organizational improvement
154
Industrial marketing management : the international journal for industrial and high-tech firms
145
International journal of productivity and quality management : IJPQM
142
Journal of service research : JSR
141
Discussion paper / Centre for Economic Policy Research
140
Service business
140
IZA Discussion Papers
139
International journal of quality & reliability management
128
Psychology & marketing
126
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
125
Journal of service management
123
Management science : journal of the Institute for Operations Research and the Management Sciences
122
International journal of quality and service sciences
121
CESifo working papers
115
International journal of services and operations management
114
IZA Discussion Paper
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
112
International journal of market research : JMRS ; the journal of the Market Research Society
110
Total quality management & business excellence
110
Asia Pacific journal of marketing and logistics
109
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ECONIS (ZBW)
43,658
USB Cologne (EcoSocSci)
956
EconStor
901
RePEc
298
ArchiDok
296
BASE
155
USB Cologne (business full texts)
96
Other ZBW resources
75
OLC EcoSci
49
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Showing
1
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10
of
46,484
Sort
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articles prioritized
date (newest first)
date (oldest first)
1
Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria
- In:
Revue Gestion 2000 : management & prospective
31
(
2014
)
3
,
pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
Saved in:
2
Unveiling the recovery
time
zone of tolerance : when
time
matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
3
Alleviating the negative waiting experience through the moderating role of service environment : an empirical study
Yunus, Erlinda N.
;
Sumartoyo
- In:
International journal of services and operations management
13
(
2012
)
2
,
pp. 189-207
Persistent link: https://www.econbiz.de/10009660772
Saved in:
4
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10009745405
Saved in:
5
Pre-service recovery : impact on customer satisfaction and acceptable waiting
time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
6
Quality
evaluation
of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
7
Satisfaction/dissatisfaction and choice tactic refinement for potatoes
McPherson, Mark
;
Dukeshire, Steven
;
Wang-Pruski, Gefu
; …
- In:
Qualitative market research : an international journal
15
(
2012
)
3
,
pp. 309-327
Persistent link: https://www.econbiz.de/10009573210
Saved in:
8
Learning from a service guarantee quasi experiment
Chen, Xinlei
;
John, George
;
Hays, Julie M.
;
Hill, Arthur V.
- In:
Journal of marketing research : JMR
46
(
2009
)
5
,
pp. 584-596
Persistent link: https://www.econbiz.de/10003896183
Saved in:
9
The robustness of the effects of consumers' participation in market research : the case of service quality evaluations
Ofir, Chezy
;
Simonson, Itamar
;
Yoon, Song-oh
- In:
Journal of marketing
73
(
2009
)
6
,
pp. 105-114
Persistent link: https://www.econbiz.de/10003901136
Saved in:
10
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
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