//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Das ethische Dilemma der Servi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Relationship marketing
21,098
Beziehungsmarketing
20,401
Unternehmensethik
14,498
Business ethics
14,421
Job satisfaction
12,639
Arbeitszufriedenheit
11,806
Consumer behaviour
9,809
Konsumentenverhalten
9,751
Dienstleistungssektor
9,363
Service industry
8,950
Arbeitskräfte
7,837
Workforce
7,631
Customer satisfaction
6,535
Kundenzufriedenheit
6,421
Wirtschaftsethik
5,709
Corporate social responsibility
5,510
Corporate Social Responsibility
5,471
Service quality
5,248
Dienstleistungsqualität
5,170
Ethics
5,137
Ethik
5,048
Economic ethics
5,036
USA
4,304
Stress
4,108
United States
4,088
Theorie
3,650
Theory
3,606
Arbeitsverhalten
3,569
Work behaviour
3,560
Work stress
3,487
Employee retention
3,184
Mitarbeiterbindung
3,183
Führungsstil
2,697
Personalmanagement
2,697
Human Resource Management
2,693
Leadership style
2,692
Customer service
2,644
Brand management
2,613
Markenführung
2,606
Leistungsmotivation
2,586
more ...
less ...
Online availability
All
Undetermined
25,243
Free
14,505
Type of publication
All
Article
50,227
Book / Working Paper
22,196
Journal
329
Other
6
Type of publication (narrower categories)
All
Article in journal
40,389
Aufsatz in Zeitschrift
40,389
Aufsatz im Buch
6,344
Book section
6,344
Graue Literatur
4,905
Non-commercial literature
4,905
Working Paper
4,523
Arbeitspapier
3,873
research-article
1,990
Collection of articles of several authors
1,683
Sammelwerk
1,683
Aufsatzsammlung
1,116
Hochschulschrift
767
Case study
705
Fallstudie
705
Konferenzschrift
548
Thesis
507
Amtsdruckschrift
460
Government document
460
Conference paper
373
Konferenzbeitrag
373
Conference proceedings
282
Lehrbuch
270
Article
261
Textbook
243
Statistik
219
Reprint
214
review-article
200
conceptual-paper
194
Statistics
187
Ratgeber
170
case-report
168
Guidebook
160
Collection of articles written by one author
150
Sammlung
150
Bibliografie enthalten
131
Bibliography included
131
Handbook
118
Handbuch
118
No longer published / No longer aquired
105
more ...
less ...
Language
All
English
German
16,503
Undetermined
3,159
French
877
Spanish
336
Russian
275
Italian
239
Polish
188
Swedish
86
Dutch
78
Czech
53
Portuguese
47
Danish
35
Hungarian
32
Finnish
31
Romanian
24
Slovak
20
Lithuanian
19
Croatian
18
Norwegian
17
Ukrainian
16
Bulgarian
14
Slovenian
12
Malay (macrolanguage)
9
Serbian
9
Arabic
8
Japanese
7
Korean
6
Thai
6
Chinese
6
Afrikaans
5
Turkish
3
Modern Greek (1453-)
2
Estonian
2
Indonesian
2
Latin
2
Azerbaijani
1
Bosnian
1
Valencian
1
Latvian
1
more ...
less ...
Author
All
Bryson, Alex
117
Pies, Ingo
96
Svensson, Göran
88
Kumar, V.
79
Siddiqui, Danish Ahmed
79
Han, Heesup
75
Karatepe, Osman M.
74
Freeman, R. Edward
65
Cooper, Cary
57
Koslowski, Peter
55
Verhoef, Peter C.
55
Hollebeek, Linda D.
52
McGee, Robert W.
52
Bakker, Arnold B.
51
Heywood, John S.
51
Mattila, Anna S.
50
Burke, Ronald J.
48
Clark, Andrew E.
48
Wood, Greg
47
Grund, Christian
45
Grönroos, Christian
45
Kaptein, Muel
45
Crane, Andrew
43
Edvardsson, Bo
42
Smith, Alan D.
42
Matten, Dirk
41
Mattoo, Aaditya
41
Palmatier, Robert W.
41
Rahman, Zillur
41
Wirtz, Jochen
41
Drydakis, Nick
39
Mittal, Vikas
39
Prentice, Catherine
39
Gil Saura, Irene
38
Zsolnai, László
38
Gallouj, Fai͏̈z
37
Green, Francis
37
Hamermesh, Daniel S.
37
Thaichon, Park
37
Gustafsson, Anders
36
more ...
less ...
Institution
All
National Bureau of Economic Research
239
OECD
140
Edward Elgar Publishing
74
IGI Global
55
Organisation for Economic Co-operation and Development
31
Springer Fachmedien Wiesbaden
30
UNCTAD
28
Information Resources Management Association
27
United States / Congress / Senate / Committee on Rules and Administration
27
Institute for the Study of Labor (IZA)
25
Internationales Arbeitsamt
23
World Bank
23
Europäische Kommission / Statistisches Amt
20
European Foundation for the Improvement of Living and Working Conditions
19
USA / Bureau of the Census
18
Springer International Publishing
17
Centre on Transnational Corporations
16
Weltbank
16
American Marketing Association
14
Harvard Graduate School of Business Administration
14
OECD / Directorate for Financial, Fiscal and Enterprise Affairs
12
Europäische Kommission
11
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
11
William Davidson Institute <Ann Arbor, Mich.>
11
Forschungsinstitut zur Zukunft der Arbeit
10
Asian Development Bank
9
Faculteit Economie en Bedrijfskunde, Universiteit Gent
9
International Trade Centre
9
Malaysia / Jabatan Perangkaan
9
Thailand / Samnakngān sathiti hǣng chāt
9
AMACOM
8
Erasmus Research Institute of Management
8
Europäische Agentur für Sicherheit und Gesundheitsschutz am Arbeitsplatz
8
Global Compact Office
8
IESE Business School, Universidad de Navarra
8
Internationale Arbeitsorganisation
8
World Trade Organization
8
UNCTAD / Secretariat
7
Universitat Pompeu Fabra / Departament d'Economia i Empresa
7
CESifo
6
more ...
less ...
Published in...
All
Journal of business ethics : JOBE
1,724
Journal of business research : JBR
1,039
Journal of retailing and consumer services
686
International journal of hospitality management
662
The service industries journal
532
Industrial marketing management : the international journal for industrial and high-tech firms
494
Discussion paper series / IZA
384
Journal of business ethics : JBE
382
The journal of services marketing
328
Journal of vocational behavior
321
The international journal of human resource management
320
International journal of contemporary hospitality management
268
IZA Discussion Papers
259
The journal of business & industrial marketing
250
SpringerLink / Bücher
249
Cogent business & management
248
NBER working paper series
240
Working paper / National Bureau of Economic Research, Inc.
233
Journal of the Academy of Marketing Science
205
Tourism management : research, policies, practice
195
IZA Discussion Paper
191
International journal of human resource management
191
Business ethics quarterly : the journal of the Society for Business Ethics
189
Journal of Managerial Psychology
189
Journal of hospitality marketing & management
184
Journal of strategic marketing
182
Journal of managerial psychology
180
Journal of service management
175
Journal of service research : JSR
174
NBER Working Paper
172
Business horizons
163
International journal of electronic customer relationship management : IJECRM
161
Journal of business and psychology
160
Service business
159
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
154
Employee relations
149
Springer eBook Collection
144
Psychology & marketing
142
Journal of travel and tourism marketing
141
Journal of marketing
138
more ...
less ...
Source
All
ECONIS (ZBW)
67,153
Other ZBW resources
2,845
USB Cologne (EcoSocSci)
1,343
EconStor
955
RePEc
266
BASE
89
OLC EcoSci
56
USB Cologne (business full texts)
27
ArchiDok
24
more ...
less ...
Showing
1
-
10
of
72,758
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
2
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
3
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality,
stress
, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Operational improvement competence and service recovery performance : the moderating effects of role
stress
and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
7
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
8
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
9
The effect of
stress
on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
10
Alleviating job
stress
to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->