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Lean manufacturing in public s...
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A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
10
(
2011
)
3
,
pp. 294-315
Persistent link: https://www.econbiz.de/10009376035
Saved in:
2
A methodology for the implementation of lean thinking in manufacturing support services
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 389-410
Persistent link: https://www.econbiz.de/10009306312
Saved in:
3
Building antifragility in service organisations : going beyond resilience
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
19
(
2014
)
3
,
pp. 491-513
Persistent link: https://www.econbiz.de/10011281688
Saved in:
4
The effects of lean thinking on service workers value productivity: a conceptual framework
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of quality and innovation
2
(
2012/14
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009791793
Saved in:
5
Service organisations resilience through the application of the vanguard method of systems thinking : a case study approach
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of production research
52
(
2014
)
7
,
pp. 2026-2041
Persistent link: https://www.econbiz.de/10010348374
Saved in:
6
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 613-628
Persistent link: https://www.econbiz.de/10008937413
Saved in:
7
Enhancing resource utilisation in service industries : the application of the Vanguard Method of systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
;
Morton, Susan C.
- In:
European journal of industrial engineering : EJIE
8
(
2014
)
6
,
pp. 861-883
Persistent link: https://www.econbiz.de/10011452348
Saved in:
8
Systems thinking for public services : adopting manufacturing management principles
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
Systems thinking : from heresy to practice ; public and …
,
(pp. 147-174)
.
2011
Persistent link: https://www.econbiz.de/10008811151
Saved in:
9
A systems approach for forward and reverse logistics design : maximising value from customer involvement
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The international journal of logistics management
27
(
2016
)
3
,
pp. 947-971
Persistent link: https://www.econbiz.de/10011579470
Saved in:
10
Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 561-583
Persistent link: https://www.econbiz.de/10011880848
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