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Expectations And Perceptions O...
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Service quality
20,238
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19,448
Customer satisfaction
6,463
Kundenzufriedenheit
6,277
Consumer behaviour
6,094
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5,983
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5,175
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4,520
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3,836
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2,443
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1,635
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1,623
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Theorie
1,105
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1,073
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service quality
944
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825
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824
Online retailing
818
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818
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803
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Siciliani, Luigi
73
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53
Han, Heesup
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Mattila, Anna S.
43
Rivkin, Steven G.
43
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42
Gravelle, Hugh
35
Usman, Osly
35
Brekke, Kurt R.
34
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33
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31
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30
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29
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28
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28
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27
Figlio, David N.
26
Sharma, Piyush
26
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24
Kane, Thomas J.
24
Van Reenen, John
23
Gustafsson, Anders
22
Knechel, W. Robert
22
Wong, IpKin Anthony
22
Zhang, Min
22
Balaji, M. S.
21
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Wirtz, Jochen
21
Das, Jishnu
20
Jang, Soocheong
20
Kain, John F.
20
Wolfers, Justin
20
Michas, Paul N.
19
Chi, Wuchun
18
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Erasmus Research Institute of Management
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Taylor and Francis.
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HAL
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National Institute of Economic and Social Research
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Department of Health, Education, and Welfare
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European Foundation for the Improvement of Living and Working Conditions
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European Health Care Conference <2, 2011, Hamburg>
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European Organization for Quality Control
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Europäischer Wirtschafts- und Sozialausschuss
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Fondazione ENI Enrico Mattei (FEEM)
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2
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2
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International journal of hospitality management
470
Journal of retailing and consumer services
390
Journal of business research : JBR
347
The service industries journal
298
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
The journal of services marketing
217
Working paper / National Bureau of Economic Research, Inc.
209
NBER working paper series
208
NBER Working Paper
186
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
170
Tourism management : research, policies, practice
161
Journal of Services Marketing
150
Journal of hospitality marketing & management
147
Journal of travel and tourism marketing
145
Services marketing quarterly
144
Journal of air transport management
140
Discussion paper series / IZA
138
The TQM journal : the international review of organizational improvement
131
International journal of quality and service sciences
120
International journal of quality & reliability management
116
Cogent business & management
114
International journal of productivity and quality management : IJPQM
114
Service business
108
Health care management review : HCM review
107
Journal of service research : JSR
104
International journal of services and operations management
103
Journal of service management
98
The accounting review : a publication of the American Accounting Association
96
Total quality management & business excellence
96
Quality management journal : QMJ
95
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
83
International journal of services, economics and management
79
Asia Pacific journal of marketing and logistics
78
Journal of health economics
77
Managing service quality : MSQ ; an international journal
77
CESifo working papers
76
Management science : journal of the Institute for Operations Research and the Management Sciences
76
Discussion paper / Centre for Economic Policy Research
73
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ECONIS (ZBW)
24,234
Other ZBW resources
1,261
EconStor
194
RePEc
51
BASE
40
USB Cologne (EcoSocSci)
17
ArchiDok
5
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10
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25,802
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date (newest first)
date (oldest first)
1
Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice
- In:
International journal of quality and innovation : IJQI
5
(
2020
)
1
,
pp. 76-100
Persistent link: https://www.econbiz.de/10012521544
Saved in:
2
Patients' trio need satisfaction : a gap analysis between expectations and perceptions
Islam, Shahidul
;
Muhamad, Nazlida
- In:
Journal of business and economic analysis : (JBEA)
4
(
2021
)
2
,
pp. 119-130
.0%). Both
perception
and gap model show that DSQ, NCQ, and HEQ are significant predictors of patient satisfaction, where NCQ is …
Persistent link: https://www.econbiz.de/10013337803
Saved in:
3
A study of guest's
expectation
and
perception
of hotel service quality : case of Khajuraho, India
Dixit, Saurabh Kumar
- In:
Enlightening tourism : ET ; a pathmaking journal
3
(
2013
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10010347141
Saved in:
4
A scale for measuring Internet banking service quality : literature review and validation with Indian public sector banks
Kundu, Sukanya
;
Datta, Saroj Kumar
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
3
,
pp. 12-39
Persistent link: https://www.econbiz.de/10010469923
Saved in:
5
An assessment of service quality in western regional hospital Pokhara
Neupane, Bishnu P.
;
Gurung, Deepmalaa S.
- In:
Journal of business and finance
2
(
2014
)
2
,
pp. 65-72
Persistent link: https://www.econbiz.de/10011497098
Saved in:
6
Measuring customer satisfaction on WebQual dimension for online banking : an empirical study
Goswami, Shubham
- In:
Paradigm : the journal of Institute of Management Technology
17
(
2013
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011759242
Saved in:
7
Hospital Service Quality from Patients Perspective: A Case of Indonesia
Sandhyaduhita, Puspa
;
Fajrina, Haya Rizqi
;
Pinem, Ave …
- In:
International Journal of E-Health and Medical …
7
(
2016
)
4
,
pp. 48-61
This study aims to identify and analyse strategic service quality as
perception-minus-expectation
from patient …
Persistent link: https://www.econbiz.de/10012044427
Saved in:
8
Cultural values and consumers' expectations and perceptions of service encounter quality
Karami, Masoud
;
Maleki, Mohamad Mehdi
;
Dubinsky, Alan J.
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
1
,
pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
Saved in:
9
Satisfaction of foreign tourists in Ethopia : using holiday satisfaction model
Getahun, Wassie
;
Dhaliwal, Ran Singh
- In:
International journal of leisure and tourism marketing …
5
(
2016/2017
)
2
,
pp. 163-188
Persistent link: https://www.econbiz.de/10011937903
Saved in:
10
Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Zhou, Min
;
Zhao, Lindu
;
Kong, Nan
;
Campy, Kathryn S.
;
Xu, Ge
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012132206
Saved in:
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