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Domestic airline service expectations in South Africa and Italy
De Jager, Johan W. - In: International journal of business policy and economics 7 (2014) 1, pp. 21-34
Persistent link: https://www.econbiz.de/10010391807
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Domestic airline service expectations in South Africa and Italy
De Jager, Johan W. - In: International journal of business policy and economics 7 (2014) 2, pp. 167-180
Persistent link: https://www.econbiz.de/10010486704
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Airline service quality in South Africa and Italy
De Jager, Johan W.; Zyl, D. Van; Toriola, A. L. - In: Journal of air transport management 25 (2012), pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
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Domestic airline service expectations in South Africa and Italy
De Jager, Johan W. - In: International journal of business policy and economics 5 (2012) 1, pp. 185-198
Persistent link: https://www.econbiz.de/10009712105
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Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori; Kubota, Yukihiro - In: Journal of air transport management 57 (2016), pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
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Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman; Mohd-Any, Amrul Asraf; … - In: Journal of retailing and consumer services 59 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
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Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy; Morgeson, Forrest V.; Aksoy, Lerzan; … - In: Journal of service research : JSR 17 (2014) 4, pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
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The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
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Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel; López Bonilla, Luis Miguel - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
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Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad - In: EuroMed journal of management : EMJM 6 (2024) 1, pp. 72-99
Persistent link: https://www.econbiz.de/10014490987