Hurley, Erin; Trischler, Jakob; Dietrich, Timo - In: Journal of Services Marketing 32 (2018) 6, pp. 715-727
Purpose: This paper aims to investigate in a transformative service research (TSR) context how users can be involved through co-design and what contributions they can make during this process. Design/methodology/approach: A six-step co-design process was used to plan and facilitate two...