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Customer experience in digital...
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1
Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant
;
Sarabhai, Samar
- In:
International journal of management concepts and …
12
(
2019
)
2
,
pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
Saved in:
2
US banks need a new approach to customer experience
Jiménez, Alex
- In:
Journal of digital banking
7
(
2023
)
3
,
pp. 215-223
Persistent link: https://www.econbiz.de/10014309803
Saved in:
3
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
4
Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)
Indrayani
;
Wibisono, Chablullah
;
Aritra, Sanni
;
Muda, …
- In:
International journal of financial research
10
(
2019
)
6
,
pp. 54-66
Persistent link: https://www.econbiz.de/10012304449
Saved in:
5
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
6
The influence of the quality of internet banking services on customer loyalty
Lotko, Aleksander
- In:
European research studies
25
(
2022
)
2B
,
pp. 259-276
Persistent link: https://www.econbiz.de/10013532125
Saved in:
7
Effect of digital banking-related customer experience on banks' financial performance during Covid-19 : a perspective from Vietnam
Nhung Thi Hong Nguyen
;
Nguyen Kim Duc
;
Freiburghaus, …
- In:
Journal of Asia Business Studies
16
(
2022
)
1
,
pp. 200-222
Persistent link: https://www.econbiz.de/10012886249
Saved in:
8
Examining consumer experience in using m-banking apps : a study of its antecedents and outcomes
Shahid, Shadma
;
Islam, Jamid Ul
;
Malik, Shehla
;
Hasan, Uzma
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013169561
Saved in:
9
Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries
;
Lee, Hwansoo
;
Zo, Hangjung
;
Ciganek, …
- In:
Journal of global information management : an official …
21
(
2013
)
2
,
pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
Saved in:
10
Determinants of e-banking adoption from customers' perspective : an empirical study
Singh, Sandeep
- In:
International journal of business and globalisation : IJBG
29
(
2021
)
4
,
pp. 470-485
Persistent link: https://www.econbiz.de/10012798172
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