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Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas; Yalkin, Cagri - In: Journal of customer behaviour 18 (2019) 3, pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
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Customer citizenship as a reaction to hotel's fair treatment of staff : service satisfaction as a mediator
Zoghbi-Manrique-de-Lara, Pablo; Suárez-Acosta, Miguel A.; … - In: Tourism and hospitality research : the surrey quarterly … 17 (2017) 2, pp. 190-203
Persistent link: https://www.econbiz.de/10011711584
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Examination of the antecedents and the outcomes of customer incivility : a case study in the Vietnamese hospitality industry
Huan Quang Ngo; Bang Nguyen Viet; Phuc Log Nguyen - In: International journal of business and emerging markets … 16 (2024) 1, pp. 50-70
Persistent link: https://www.econbiz.de/10015057268
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Does customer experience always benefit company? : examining customers' epistemic motivation and interaction with service contexts
Vu Thi Mai Chi; Paramita, Widya; Tran Ha Minh Quan - In: Australasian marketing journal : AMJ ; official journal … 30 (2022) 1, pp. 35-50
Persistent link: https://www.econbiz.de/10012698469
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The effect of the internal customer (employee) on the external customer in citizenship behaviour : a mediated model through customer support perception
Kerse, Yagmur; Kerse, Gokhan - In: Marketing i menedžment innovacij : m&mi 14 (2023) 3, pp. 9-16
Persistent link: https://www.econbiz.de/10014375436
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Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas - In: The service industries journal 36 (2016) 7/8, pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
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A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour : The role of ethical standard and value relevance
Abdelmoety, Ziad Hassan; Aboul-Dahab, Sameh; Agag, Gomaa - In: Journal of retailing and consumer services 64 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209624
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Managing customer citizenship behaviour : the moderating roles of employee responsiveness and organizational reassurance
Tung, Vincent Wing Sun; Chen, Po-Ju; Schuckert, Markus - In: Tourism management : research, policies, practice 59 (2017), pp. 23-35
Persistent link: https://www.econbiz.de/10011642550
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Impact of psychological ownership on customer citizenship behaviour in the sharing economy
Wang, Gaixia; Zhang, Jian - In: Human systems management : HSM 41 (2022) 5, pp. 613-627
Persistent link: https://www.econbiz.de/10013448525
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The role of personality traits in promoting customer citizenship behaviour : special reference to the homestay tourism context in Sri Lanka
Lakmali, Shanika; Kajendra, Kanagasabai - In: South Asian journal of marketing 2 (2021) 2, pp. 148-167
Purpose - This study aims to explore customer personality traits as an antecedent of customer citizenship behaviour which positively facilitates service providers. Design/methodology/approach - This study follows the positivism research paradigm. Hence, primary data were collected from 250...
Persistent link: https://www.econbiz.de/10013341419