Spanish Abstract: La plaza es una de las variables sobre las cuales se planifica el control del marketing y en ella se contemplan los canales de distribución formal e informal. En Colombia, el canal informal, representado por las tiendas de barrio, se mantiene vigente para la compra de los...

La globalización actual de los mercados como consecuencia del desarrollo de las tecnologías de la información y comunicación, en general, y de Internet, en particular, ha aumentado la importancia de la cultura del usuario en el comportamiento del consumidor online. Las páginas web son en la...

This research tested and empirically analyzes the in uence of certain intangibles business on the export performance of manufacturing SMEs. Specifically, the proposed research model assesses the relationship between participative management, entrepreneurial culture and innovative orientation,...

The aim of this work focuses on analyzing the effect, both immediate and delayed, of Market Orientation (MO) on organizational outcomes. A longitudinal study has been done over a time horizon of 3 years in the Spanish financial sector. Regarding the methodology, we have developed a qualitative...

This research tested and empirically analyzes the in uence of certain intangibles business on the export performance of manufacturing SMEs. Specifically, the proposed research model assesses the relationship between participative management, entrepreneurial culture and innovative orientation,...

The aim of this work focuses on analyzing the effect, both immediate and delayed, of Market Orientation (MO) on organizational outcomes. A longitudinal study has been done over a time horizon of 3 years in the Spanish financial sector. Regarding the methodology, we have developed a qualitative...

The aim of this work focuses on analyzing the effect, both immediate and delayed, of Market Orientation (MO) on organizational outcomes. A longitudinal study has been done over a time horizon of 3 years in the Spanish financial sector. Regarding the methodology, we have developed a qualitative...

Spanish Abstract: En un estudio realizado con 385 consumidores en restaurantes de comida rápida y de servicio completo evaluamos la mediación de la lealtad en la determinación de los elementos de la calidad en el servicio que impactan más la comunicación de boca en boca. A través de un...

Spanish Abstract: El resultado entre la comparación de los beneficios percibidos y los sacrificios realizados, se convierte en el valor percibido por el empleado el cual tiene influencia sobre la satisfacción laboral. La organización efectiva, se preocupa porque el nivel de valor percibido en...

English Abstract: A consumer who, in the different stages of his decision-making process, uses more than one channel is defined as a multi-channel shopper (Belvaux 2006). On the other hand, a customer who uses only one channel in his shopping process is defined as single-channel consumer. This...