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Performance Indicators of Compassionate Companies
Sharma, Narendra; Bejou, Azam; Bejou, David - In: Journal of relationship marketing : innovations & … 11 (2012) 1, pp. 7-15
Persistent link: https://www.econbiz.de/10009845634
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Shared Governance and Punctuated Equilibrium in Higher Education: The Case for Student Recruitment, Retention, and Graduation
Bejou, David; Bejou, Azam - In: Journal of relationship marketing : innovations & … 11 (2012) 4, pp. 248-258
Persistent link: https://www.econbiz.de/10010055935
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Customer Relationship Management, Exit-Voice-Loyalty, and Satisfaction: The Case of Public Schools
Bejou, Azam - In: Journal of relationship marketing : innovations & … 11 (2012) 2, pp. 57-72
Persistent link: https://www.econbiz.de/10009982955
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Service failure and loyalty: An exploratory empirical study of airline customers
Bejou, David; Palmer, Adrian - In: The journal of services marketing 12 (1998) 1, pp. 7-22
Persistent link: https://www.econbiz.de/10007359826
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Using Neural Network Analysis to Evaluate Buyer-Seller Relationships
Wray, Barry; Palmer, Adrian; Bejou, David - In: European journal of marketing : EJM 28 (1994) 10, pp. 32-48
Persistent link: https://www.econbiz.de/10006104717
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Determinants of Relationship Quality: An Artificial Neural Network Analysis
Bejou, David; Wray, Barry; Ingram, Thomas N. - In: Journal of business research : JBR 36 (1996) 2, pp. 137-144
Persistent link: https://www.econbiz.de/10006737565
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A Critical Incident Approach to Examining the Effects of Service Failures on Customer Relationships: The Case of Swedish and U.S. Airlines
Bejou, David; Edvardsson, Bo; Rakowski, James P. - In: Journal of travel research : a quarterly publication of … 35 (1996) 1, pp. 35-40
Persistent link: https://www.econbiz.de/10006933507
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Examining Black Consumer Motives for Coupon Usage
Tat, Peter K.; Bejou, David - In: Journal of advertising research 34 (1994) 2, pp. 29-35
Persistent link: https://www.econbiz.de/10006536622
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Relationship Marketing: Evolution, Present State, and Future
Bejou, David - In: Psychology & marketing 14 (1997) 8, pp. 727-736
Persistent link: https://www.econbiz.de/10006995842
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Buyer-seller relationships: a conceptual model and empirical investigation
Palmer, Adrian; Bejou, David - In: Journal of marketing management : MM 10 (1994) 6, pp. 495-512
Persistent link: https://www.econbiz.de/10007011142