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Performance measurement in service businesses
Fitzgerald, Lin (contributor) - 1991
Persistent link: https://www.econbiz.de/10004146118
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Leistungsmessung stochastischer Dienstleistungsproduktionen
Rossmy, Marcel - 2007
Persistent link: https://www.econbiz.de/10004909969
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Measuring customer satisfaction
Gerson, Richard F. - 1994
Persistent link: https://www.econbiz.de/10004182380
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Messung und Management von Kundenzufriedenheit : der Schlüssel zum langfristigen Erfolg
Homburg, Christian; Rudolph, Bettina - 1999
Persistent link: https://www.econbiz.de/10004802900
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Messung und Management von Kundenzufriedenheit : der Schlüssel zum langfristigen Erfolg
Homburg, Christian; Rudolph, Bettina - 1995
Persistent link: https://www.econbiz.de/10004247595
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International joint venture (IJV) marketing performance: alternative approaches to performance measurement
Julian, Craig C - 2005
This paper assesses International Joint Venture (IJV) marketing performance in the Republic of Thailand, as opposed to general business performance. Furthermore, the paper develops an objective measure to assess IJV marketing performance and compares two different types of measures for measuring...
Persistent link: https://www.econbiz.de/10009475216
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International Joint Venture (IJV) marketing performance: alternative approaches to performance measurement
Julian, Craig C. - In: International Journal of Business Performance Management 7 (2005) 3, pp. 334-348
This paper assesses International Joint Venture (IJV) marketing performance in the Republic of Thailand, as opposed to general business performance. Furthermore, the paper develops an objective measure to assess IJV marketing performance and compares two different types of measures for measuring...
Persistent link: https://www.econbiz.de/10010669306
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Post-migration Growth Scale for Chinese International Students: Development and Validation
Pan, Jia-Yan; Wong, Daniel; Ye, Shengquan - In: Journal of Happiness Studies 14 (2013) 6, pp. 1639-1655
resilience framework. However, one indicator of positive adaptation outcomes in acculturation—measurement of personal growth in …
Persistent link: https://www.econbiz.de/10010999055
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A Study on the application of 6-Sigma on the enhancement of service quality of fitness club
Cheng, Kuei-Mei; Hsu, Chin-Hsien; Huang, Chin-Huang - In: Quality & Quantity: International Journal of Methodology 46 (2012) 2, pp. 705-713
Persistent link: https://www.econbiz.de/10010539205