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Weiterempfehlung und Kundenwert : ein Ansatz zur persönlichen Kommunikation
Wangenheim, Florian von - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001766147
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Acceptance of remote services : perception, adoption and continued usage in organizational settings
Wünderlich, Nancy V. - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003877296
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Customer e-complaining behaviours using social media
Balaji, M. S.; Jha, Subhash; Stafford, Marla Royne - In: The service industries journal 35 (2015) 11/12, pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
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How relationship norms affect consumers' stance on differential customer treatment
Hommelhoff, Sabine; Wangenheim, Florian von - In: Schmalenbach business review : sbr 67 (2015) 2, pp. 196-225
Persistent link: https://www.econbiz.de/10010513457
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Perceived fairness of differential customer treatment : consumers' understanding of distributive justice really matters
Mayser, Sabine; Wangenheim, Florian von - In: Journal of service research : JSR 16 (2013) 1, pp. 99-113
Persistent link: https://www.econbiz.de/10009751081
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Managing customer citizenship behavior : a relationship perspective
Balaji, M. S. - In: Journal of strategic marketing 22 (2014) 3, pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
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The dark side of brand attachment : a conceptual framework of brand attachment's detrimental outcomes
Japutra, Arnold; Ekinci, Yuksel; Simkin, Lyndon; Bang, … - In: The marketing review 14 (2014) 3, pp. 245-264
Persistent link: https://www.econbiz.de/10011444907
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The impact of brand logo identification and brand logo benefit on Indonesian consumers’ relationship quality
Japutra, Arnold; Keni, Keni; Bang, Nguyen - In: Asia-Pacific journal of business administration 7 (2015) 3, pp. 237-252
Persistent link: https://www.econbiz.de/10011471613
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A cross validation of consumer-based brand equity models : driving customer equity in retail brands
Çifci, Sertaç; Ekinci, Yuksel; Whyatt, Georgina; … - In: Journal of business research : JBR 69 (2016) 9, pp. 3740-3747
Persistent link: https://www.econbiz.de/10011515251
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Exploring brand attachment, its determinats and outcomes
Japutra, Arnold; Ekinici, Yuksel; Simkin, Lyndon - In: Journal of strategic marketing 22 (2014) 7, pp. 616-630
Persistent link: https://www.econbiz.de/10010502957