Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Barnes, Donald C."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The Impact of Customer Service...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
7
Customer satisfaction
7
Customer service
7
Kundenservice
7
Kundenzufriedenheit
7
Relationship marketing
7
Consumer behaviour
5
Konsumentenverhalten
5
Customer delight
4
Dienstleistungsqualität
3
Dienstleistungssektor
3
Emotion
3
Service industry
3
Service quality
3
Salespeople
2
Verkaufspersonal
2
Adaptability
1
Arbeitspsychologie
1
Broaden-and-build theory
1
Customer acquisition
1
Customer retention
1
Deservingness
1
Dienstleistung
1
Dienstleistungsberufe
1
Effort
1
Einzelhandel
1
Empathy
1
Employee retention
1
Engagement
1
Event marketing
1
Event-Marketing
1
Feedback
1
Frontline employees
1
Frontline service employees
1
Geschenk
1
Gifts
1
Hotel industry
1
Hotellerie
1
Idiosyncratic service experience
1
Jealousy
1
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Barnes, Donald C.
Stauss, Bernd
19
Mattila, Anna S.
17
Prentice, Catherine
15
Thomas, Oliver
14
Cook, Sarah
13
Rennhak, Carsten
12
Wirtz, Jochen
12
Gouthier, Matthias
11
Pepels, Werner
11
Walsh, Gianfranco
11
Gustafsson, Anders
10
Sharma, Piyush
10
Van Vaerenbergh, Yves
10
Edvardsson, Bo
9
Fellmann, Michael
9
Ferguson, Rick
9
Gremler, Dwayne D.
9
Izogo, Ernest Emeka
9
Kumar, Anuj
9
Ozuem, Wilson
9
Ramaseshan, B.
9
Aksoy, Lerzan
8
Dagger, Tracey S.
8
Daugherty, Patricia J.
8
Ellinger, Alexander E.
8
Groth, Markus
8
Han, Heesup
8
Hennig-Thurau, Thorsten
8
Hinterhuber, Hans H.
8
Kandampully, Jay
8
Nüttgens, Markus
8
Patterson, Paul G.
8
Rowley, Jennifer
8
Ruyter, Ko de
8
Shin, Hyunju
8
Wetzels, Martin
8
Zemke, Ron
8
Beatty, Sharon E.
7
Becker, Roman
7
more ...
less ...
Published in...
All
The journal of services marketing
2
European journal of marketing
1
Journal of business research : JBR
1
Journal of marketing theory and practice : JMTP
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
The journal of personal selling & sales management : JPSSM
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
After-service gifts : evaluating how presence, context and value impact customer satisfaction and customer delight
Barnes, Donald C.
;
Krämer, Tobias
;
Gouthier, Matthias
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 343-357
Persistent link: https://www.econbiz.de/10012607658
Saved in:
2
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
3
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
4
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
5
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
6
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
7
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
8
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
