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Beatty, Sharon E.
Wiedmann, Klaus-Peter
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Walsh, Gianfranco
275
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Journal of business research : JBR
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Review and future directions of cross-cultural consumer services research
Zhang, Jingyun
;
Beatty, Sharon E.
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
61
(
2008
)
3
,
pp. 211-224
Persistent link: https://www.econbiz.de/10003717187
Saved in:
2
The customer-based corporate reputation scale : replication and short form
Walsh, Gianfranco
;
Beatty, Sharon E.
;
Shiu, Edward M. K.
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 924-930
Persistent link: https://www.econbiz.de/10003887547
Saved in:
3
Customer-based corporate reputation of a service firm: scale development and validation
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 127-143
Persistent link: https://www.econbiz.de/10003485160
Saved in:
4
Examining the antecedents and consequences of corporate reputation : a customer perspective
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
;
Jackson, Paul R.
- In:
British journal of management : BJM
20
(
2009
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10003856003
Saved in:
5
Culture and age as moderators in the corporate reputation and loyalty relationship
Bartikowski, Boris
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of business research : JBR
64
(
2011
)
9
,
pp. 966-972
Persistent link: https://www.econbiz.de/10009241411
Saved in:
6
Measuring client-based corporate reputation in B2B professional services : scale development and validation
Walsh, Gianfranco
;
Beatty, Sharon E.
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 173-187
Persistent link: https://www.econbiz.de/10011309002
Saved in:
7
Impact of customer-based corporate reputation on non-monetary and monetary outcomes : the roles of commitment and service context risk
Walsh, Gianfranco
;
Bartikowski, Boris
;
Beatty, Sharon E.
- In:
British journal of management : BJM
25
(
2014
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10010364114
Saved in:
8
Customer-based corporate reputation : introducing a new segmentation criterion
Walsh, Gianfranco
;
Beatty, Sharon E.
;
Holloway, Betsy Bugg
- In:
Reputation Management
,
(pp. 151-161)
.
2011
Persistent link: https://www.econbiz.de/10009271984
Saved in:
9
Emotions, store-environmental cues, store-choice criteria, and marketing outcomes
Walsh, Gianfranco
;
Shiu, Edward
;
Hassan, Louise M.
; …
- In:
Journal of business research : JBR
64
(
2011
)
7
,
pp. 737-744
Persistent link: https://www.econbiz.de/10009151701
Saved in:
10
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
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