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~person:"Berry, Leonard L."
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Dienstleistung
16
Services
7
Marketing
6
Dienstleistungssektor
5
Product quality
5
Produktqualität
5
Management
3
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Berry, Leonard L.
Bruhn, Manfred
93
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82
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70
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45
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37
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35
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32
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29
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28
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27
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27
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26
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25
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24
Paic, Peter
24
Ahlert, Dieter
21
Fließ, Sabine
21
Hammoudeh, Shawkat
21
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20
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20
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19
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19
Rault, Christophe
19
Serafica, Ramonette B.
19
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19
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18
Grassa, Rihab
18
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18
Zeithaml, Valarie A.
18
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17
Metwally, Mokhtar Mohammed
17
Oberlander, Willi
17
Weinkopf, Claudia
17
Arouri, Mohamed
16
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15
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15
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14
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ECONIS (ZBW)
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1
Marketing
services
<dt.>
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10000336291
Saved in:
2
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
3
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
4
The effect of the servicescape on service workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Saved in:
5
Motivating customers to adhere to expert advice in professional
services
: a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
6
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Saved in:
7
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
8
Service innovation is urgent in healthcare
Berry, Leonard L.
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
Saved in:
9
Marketing
services
<dt.>
Berry, Leonard L.
;
Parasuraman, A.
-
1992
Persistent link: https://www.econbiz.de/10004137302
Saved in:
10
Marketing
services
: competing through quality
Berry, Leonard L.
;
Parasuraman, Ananthanarayanan
-
1991
-
1. print.
Persistent link: https://www.econbiz.de/10004126790
Saved in:
1
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