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Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty

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Applying flow theory to booking experiences : an integrated model in an online service context

Bilgihan, Anil; Nusair, Khaldoon; Okumus, Fevzi; … - In: Information & management : the internat. journal of … 52 (2015) 6, pp. 668-678

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The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience

Dedeoğlu, Bekir Bora; Bilgihan, Anil; Ye, Haobin; … - In: International journal of hospitality management 72 (2018), pp. 10-20

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The impact of traveler-focused airport technology on traveler satisfaction

Bogicevic, Vanja; Bujisic, Milos; Bilgihan, Anil; Yang, Wan - In: Technological forecasting & social change : an … 123 (2017), pp. 351-361

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Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews

Bilgihan, Anil; Seo, Soobin; Choi, Jihee - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 601-625

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Airport service quality drivers of passenger satisfaction

Bogicevic, Vanja; Yang, Wan; Bilgihan, Anil; Bujisic, Milos - In: Tourism review : the official journal of the AIEST 68 (2013) 4, pp. 3-18

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Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

Bujisic, Milos; Wu, Luorong; Mattila, Anna; Bilgihan, Anil - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 293-306

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Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions

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Willingness to pay in negative restaurant service encounters

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What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain

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