Narrow search
Showing 1 - 10 of 18
Cover Image
The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences
Schoefer, Klaus; Wäppling, Anders; Heirati, Nima; … - In: Journal of retailing and consumer services 48 (2019), pp. 247-256
Persistent link: https://www.econbiz.de/10012001303
Cover Image
How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior : a meta-analysis
Blut, Markus; Frennea, Carly M.; Mittal, Vikas; … - In: International journal of research in marketing : IJRM ; … 32 (2015) 2, pp. 226-229
Persistent link: https://www.econbiz.de/10011337495
Cover Image
Testing retail marketing-mix effects on patronage : a meta-analysis
Blut, Markus; Teller, Christoph; Floh, Arne - In: Journal of retailing 94 (2018) 2, pp. 113-135
Persistent link: https://www.econbiz.de/10011881392
Cover Image
Securing business-to-business relationships : the impact of switching costs
Blut, Markus; Evanschitzky, Heiner; Backhaus, Christof; … - In: Industrial marketing management : the international … 52 (2016), pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Cover Image
Will you tolerate this? : the impact of affective commitment on complaint intention and postrecovery behavior
Evanschitzky, Heiner; Brock, Christian; Blut, Markus - In: Journal of service research : JSR 14 (2011) 4, pp. 410-425
Persistent link: https://www.econbiz.de/10009491362
Cover Image
Consequences of customer loyalty to the loyalty program and to the company
Evanschitzky, Heiner; Ramaseshan, B.; Woisetschläger, David - In: Journal of the Academy of Marketing Science 40 (2012) 5, pp. 625-638
Persistent link: https://www.econbiz.de/10009621889
Cover Image
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner; … - In: Journal of retailing 90 (2014) 2, pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Cover Image
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane; Evanschitzky, Heiner; Blut, Markus; … - In: Journal of retailing 90 (2014) 3, pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Cover Image
Customer satisfaction, loyalty behaviors, and firm financial performance : what 40 years of research tells us
Mittal, Vikas; Han, Kyuhong; Frennea, Carly; Blut, Markus; … - In: Marketing letters : a journal of research in marketing 34 (2023) 2, pp. 171-187
Persistent link: https://www.econbiz.de/10014333908
Cover Image
Effectiveness of engagement initiatives across engagement platforms : a meta-analysis
Blut, Markus; Kulikovskaja, Viktorija; Hubert, Marco; … - In: Journal of the Academy of Marketing Science 51 (2023) 5, pp. 941-965
Persistent link: https://www.econbiz.de/10014336009