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~person:"Burkhauser, Richard V."
~person:"Jang, Soocheong"
~subject:"Konsumentenverhalten"
~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Konsumentenverhalten
Kundenservice
USA
Customer satisfaction
21
Kundenzufriedenheit
21
United States
16
Consumer behaviour
14
Gastronomie
12
Restaurant industry
12
Dienstleistungsqualität
10
Großbritannien
10
Service quality
10
United Kingdom
10
Beziehungsmarketing
9
Relationship marketing
9
Beschwerdemanagement
8
Complaint management
8
Deutschland
6
Germany
6
Einkommensverteilung
5
Income distribution
5
Service recovery
5
Comparison
4
Emotion
4
Vergleich
4
Altersvorsorge
3
Canada
3
Elderly people
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Haushaltseinkommen
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Household income
3
Kanada
3
Retirement provision
3
Ältere Menschen
3
Aging
2
Altersgrenze
2
Bibliometrics
2
Bibliometrie
2
Business cycle
2
Chinese
2
Chinesisch
2
Confidence
2
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Article
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Article in journal
Collection of articles of several authors
Statistik
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Aufsatz in Zeitschrift
27
Working Paper
6
Arbeitspapier
5
Graue Literatur
5
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5
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3
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English
27
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Burkhauser, Richard V.
Jang, Soocheong
Han, Heesup
54
Mattila, Anna S.
37
Prentice, Catherine
23
Walsh, Gianfranco
18
Hyun, Sunghyup Sean
17
Loureiro, Sandra Maria Correia
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Gustafsson, Anders
16
Paul, Justin
16
Prybutok, Victor R.
16
Söderlund, Magnus
16
Barnes, Donald C.
15
Sharma, Piyush
15
Kanas, Angelos
14
Klaus, Philipp
14
McColl-Kennedy, Janet R.
14
Prayag, Girish
14
Broadberry, Stephen N.
13
Gil-Alaña, Luis A.
13
Peel, David
13
Sparks, Beverley
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Bang, Nguyen
12
Beatty, Sharon E.
12
Gong, Taeshik
12
Kim, Wansoo
12
O'Mahony, Mary
12
Rahman, Zillur
12
Román, Sergio
12
Van Vaerenbergh, Yves
12
Wu, Luorong
12
Yi, Youjae
12
Amin, Muslim
11
Collier, Joel E.
11
Gursoy, Dogan
11
Hamori, Shigeyuki
11
Hollebeek, Linda D.
11
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International journal of hospitality management
12
International journal of contemporary hospitality management
4
Schmollers Jahrbuch : journal of contextual economics
3
Journal of applied econometrics
1
Journal of hospitality marketing & management
1
Journal of income distribution : an international quarterly
1
Oxford economic papers
1
Service business
1
Social security bulletin
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Vierteljahrshefte zur Wirtschaftsforschung
1
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ECONIS (ZBW)
27
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1
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
2
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
3
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee
;
Jang, Soocheong
- In:
International journal of hospitality management
44
(
2015
),
pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Saved in:
4
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
5
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee
;
Jang, Soocheong
- In:
Service business
13
(
2019
)
1
,
pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
Saved in:
6
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
7
Perceptions of Chinese restaurants in the US : what affects customer satisfaction and behavioral intentions?
Liu, Yinghua
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 338-348
Persistent link: https://www.econbiz.de/10003855796
Saved in:
8
The effects of international fairness on satisfaction and behavioral intentions : mature versus non-mature customers
Namkung, Young
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 397-405
Persistent link: https://www.econbiz.de/10003855821
Saved in:
9
Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
Ryu, Kisang
;
Han, Heesup
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 416-432
Persistent link: https://www.econbiz.de/10003976234
Saved in:
10
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
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