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Competition between manufacturer's online customization channel and conventional retailer
Li, Gang; Huang, Fengfeng; Cheng, T. C. E.; Ji, Ping - In: IEEE transactions on engineering management : EM 62 (2015) 2, pp. 150-157
Persistent link: https://www.econbiz.de/10010528864
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Offline supplementary service strategies for the online marketplace : third-party service or marketplace service?
Zheng, Zhijun; Li, Gang; Cheng, T. C. E.; Wu, Feng - In: Transportation research / E : an international journal 164 (2022), pp. 1-18
Persistent link: https://www.econbiz.de/10013366781
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Decision and coordination of e-commerce closed-loop supply chains with fairness concern
Wang, Yuyan; Wang, Dexia; Cheng, T. C. E.; Zhou, Rui; … - In: Transportation research / E : an international journal 173 (2023), pp. 1-21
Persistent link: https://www.econbiz.de/10014302101
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The service-profit chain : a review and extension
Yee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. E.; … - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
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The driving forces of customer loyalty : a study of internet service providers in Hong Kong
Cheng, T. C. E.; Lai, L. C. F.; Yeung, A. C. L. - In: Transforming e-business practices and applications : …, (pp. 44-61). 2010
Persistent link: https://www.econbiz.de/10003925108
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Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 164 (2015), pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
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Advance selling of new products to strategic consumers on flash sale platforms
Zhang, Mingyang; Cheng, T. C. E.; Du, Jie - In: International journal of logistics : research and … 21 (2018) 3, pp. 318-331
Persistent link: https://www.econbiz.de/10011881198
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Can servitization enhance customer loyalty? : the roles of organizational IT, social media, and service-oriented corporate culture
Li, Gang; Yan, Kaining; Wei, Zelong; Cheng, T. C. E. - In: IEEE transactions on engineering management : EM 70 (2023) 1, pp. 40-54
Persistent link: https://www.econbiz.de/10014231343
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Developing an e-logistics system : a case study
Gunasekaran, A.; Ngai, E. W. T.; Cheng, T. C. E. - In: International journal of logistics : research and … 10 (2007) 4, pp. 333-349
Persistent link: https://www.econbiz.de/10003581578
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Informational and relational influences on electronic word of mouth : an empirical study of an online consumer discussion forum
Shih, Hung-pin; Lai, Kee-hung; Cheng, T. C. E. - In: International journal of electronic commerce : IJEC 17 (2012/13) 4, pp. 137-165
Persistent link: https://www.econbiz.de/10009767382