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The impacts of complaint efforts on customer satisfaction and loyalty

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Ready to embrace genetically modified wines? The role of knowledge exposure and intrinsic wine attributes

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Examining diners' decision-making of local food purchase : the role of menu stimuli and involvement

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Developing a consumer complaining and recovery effort scale

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Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship

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Drinking "green" : what drives organic wine consumption in an emerging wine market

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Sensation seeking, message sensation value, and destinations : a cross-cultural comparison

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Ghost kitchens on the rise : effects of knowledge and perceived benefit-risk on customers’ behavioral intentions

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The effects of intragroup guanxi interaction on customers' intentions to complain

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