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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique; Akter, Shahriar; Uraiporn, … - In: Industrial marketing management : the international … 87 (2020), pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
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How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu; Simintiras, Antonis C.; Dwivedi, Yogesh … - In: Journal of retailing and consumer services 44 (2018), pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
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Exploring relationships between service quality dimensions and customers satisfaction : empirical study in context to Indian logistics service providers
Gupta, Anchal; Singh, Rajesh K.; Mathiyazhagan, Maathai K. - In: The international journal of logistics management 34 (2023) 6, pp. 1858-1889
Persistent link: https://www.econbiz.de/10014484452
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Social media marketing in the digital age : empower consumers to win big?
Moedeen, Sajjaad; Eugene Cheng-xi Aw; Alryalat, … - In: Asia Pacific journal of marketing and logistics 36 (2024) 1, pp. 66-84
Persistent link: https://www.econbiz.de/10014486662
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Developing and validating a hierarchical model of service quality of retail banks
Hossain, Mohammad Alamgir; Dwivedi, Yogesh Kumar; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 534-549
Persistent link: https://www.econbiz.de/10011305708
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SME's adoption of e-commerce using social media in Saudi Arabian context : a systematic literature review
Abed, Salma S.; Dwivedi, Yogesh Kumar; Williams, Michael D. - In: International journal of business information systems : … 19 (2015) 2, pp. 159-179
Persistent link: https://www.econbiz.de/10011326849
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Social media as a bridge to e-commerce adoption in SMEs : a systematic literature review
Abed, Salma S.; Dwivedi, Yogesh Kumar; Williams, Michael D. - In: The marketing review 15 (2015) 1, pp. 39-57
Persistent link: https://www.econbiz.de/10011407081
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Does online retail coupons and memberships create favourable psychological disposition?
Balakrishnan, Janarthanan; Foroudi, Pantea; Dwivedi, … - In: Journal of business research : JBR 116 (2020), pp. 229-244
Persistent link: https://www.econbiz.de/10012257593
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Social commerce adoption research from the consumer context : a literature review
Abed, Salma S.; Dwivedi, Yogesh Kumar; Williams, Michael D. - In: International journal of business information systems : … 25 (2017) 4, pp. 510-525
Persistent link: https://www.econbiz.de/10011805270