Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Edvardsson, Bo"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
B2B services : linking service...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
24
Service quality
24
Beziehungsmarketing
21
Relationship marketing
21
Dienstleistung
12
Kundenintegration
11
Services
11
Customer integration
10
Customer satisfaction
10
Innovation
10
Kundenzufriedenheit
10
Service-dominant logic
10
Dienstleistungssektor
9
Service industry
9
Service-Dominant Logic
9
Betriebliche Wertschöpfung
8
Business services
8
Consumer behaviour
8
Konsumentenverhalten
8
Unternehmensdienstleistung
8
Value creation
8
Beschwerdemanagement
7
Complaint management
7
Dienstleistungsinnovation
7
Lieferantenmanagement
7
Schweden
7
Service innovation
7
Supplier relationship management
7
Sweden
7
Dienstleistungsmarketing
6
Customer service
5
Dienstleistungsmanagement
5
Innovationsmanagement
5
Kundenservice
5
Service management
5
Services marketing
5
B-to-B-Marketing
4
Business-to-business marketing
4
Customer experience
4
Innovation management
4
more ...
less ...
Online availability
All
Undetermined
11
Free
4
Type of publication
All
Article
49
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
40
Aufsatz in Zeitschrift
40
Aufsatz im Buch
8
Book section
8
Collection of articles of several authors
2
Sammelwerk
2
Arbeitspapier
1
Aufsatzsammlung
1
Case study
1
Conference proceedings
1
Fallstudie
1
Graue Literatur
1
Konferenzschrift
1
Non-commercial literature
1
Working Paper
1
research-article
1
more ...
less ...
Language
All
English
51
German
1
Author
All
Edvardsson, Bo
Bruhn, Manfred
234
Burmann, Christoph
158
Homburg, Christian
156
Esch, Franz-Rudolf
152
Huber, Frank
128
Bauer, Hans H.
114
Meffert, Heribert
112
Baumgarth, Carsten
103
Kumar, V.
101
Kleinaltenkamp, Michael
97
Han, Heesup
89
Melewar, T. C.
89
Wiedmann, Klaus-Peter
83
Herrmann, Andreas
80
Siciliani, Luigi
76
Svensson, Göran
76
Ahlert, Dieter
75
Verhoef, Peter C.
74
Tomczak, Torsten
71
Grönroos, Christian
69
Stauss, Bernd
68
Keller, Kevin Lane
67
Mattila, Anna S.
67
Bang, Nguyen
64
Straume, Odd Rune
63
Görg, Holger
62
Backhaus, Klaus
58
Hollebeek, Linda D.
58
Phau, Ian
58
Swoboda, Bernhard
58
Meyer, Anton
55
Propper, Carol
55
Gil Saura, Irene
54
Sharma, Piyush
53
Lindgreen, Adam
52
Piller, Frank T.
52
Vrontis, Demetris
52
Woodside, Arch G.
52
Henneberg, Stephan
51
more ...
less ...
Institution
All
QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
10
International journal of quality and service sciences
5
Managing service quality : MSQ ; an international journal
4
The journal of business & industrial marketing
3
The journal of services marketing
3
Involving customers in new service development
2
Journal of service research : JSR
2
Marketing theory
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Handbook of service science ; [Vol. 1]
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovating in practice : perspectives and experiences
1
International journal of services technology and management
1
Journal of Product & Brand Management
1
Journal of business research : JBR
1
Journal of business-to-business marketing
1
Journal of retailing and consumer services
1
Journal of service research
1
Managing consumer services : factory or theater?
1
Marketing letters : a journal of research in marketing
1
Meddelanden från Svenska Handelshögskolan
1
Scandinavian journal of management
1
Series on technology management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management perspectives : TMP
1
more ...
less ...
Source
All
ECONIS (ZBW)
50
OLC EcoSci
1
Other ZBW resources
1
Showing
1
-
10
of
52
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
2
Negative critical waves in business relationships : an extension of the critical incident perspective
Edvardsson, Bo
;
Kowalkowski, Christian
;
Strandvik, Tore
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
4
,
pp. 284-294
Persistent link: https://www.econbiz.de/10010382830
Saved in:
3
Involving customers in new service development
Edvardsson, Bo
(
ed.
)
-
2006
Persistent link: https://www.econbiz.de/10003333084
Saved in:
4
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
5
Striking the right balance : how to design, implement, and operationalize customer experience management programs
Klaus, Philipp
;
Edvardsson, Bo
- In:
Managing consumer services : factory or theater?
,
(pp. 69-89)
.
2014
Persistent link: https://www.econbiz.de/10010478149
Saved in:
6
A capability perspective on service business development in small and medium-sized suppliers
Gebauer, Heiko
;
Paiola, Marco
;
Edvardsson, Bo
- In:
Scandinavian journal of management
28
(
2012
)
4
,
pp. 321-339
Persistent link: https://www.econbiz.de/10009655522
Saved in:
7
Initiation of business relationships in service-dominant settings
Edvardsson, Bo
;
Holmlund, Maria
;
Strandvik, Tore
- In:
Industrial marketing management : the international …
37
(
2008
)
3
,
pp. 339-350
Persistent link: https://www.econbiz.de/10003713319
Saved in:
8
Customer needing : a challenge for the seller offering
Strandvik, Tore
;
Holmlund, Maria
;
Edvardsson, Bo
- In:
The journal of business & industrial marketing
27
(
2012
)
2
,
pp. 132-141
Persistent link: https://www.econbiz.de/10009511737
Saved in:
9
Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo
;
Friman, Margareta
;
Roos, Inger
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 271-285)
.
2007
Persistent link: https://www.econbiz.de/10003595978
Saved in:
10
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
