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~person:"Grewal, Dhruv"
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Consumer behaviour
69
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Grewal, Dhruv
Aizenman, Joshua
186
Han, Heesup
156
Mattila, Anna S.
125
Bauer, Hans H.
123
Belk, Russell W.
115
Schmukler, Sergio L.
110
Huber, Frank
109
Kose, M. Ayhan
109
Homburg, Christian
106
Caporale, Guglielmo Maria
102
Grunert, Klaus G.
102
Bruhn, Manfred
100
Ravallion, Martin
98
Phau, Ian
95
Wiedmann, Klaus-Peter
94
Jang, Soocheong
93
Eichengreen, Barry
91
Alkire, Sabina
89
Law, Chun Hung Roberts
88
Lusk, Jayson L.
85
Usman, Osly
85
Herrmann, Andreas
84
Gierl, Heribert
83
Sheth, Jagdish N.
83
Caballero, Ricardo J.
82
Rajagopal
82
Dwivedi, Yogesh Kumar
80
Ohnsorge, Franziska
79
Siciliani, Luigi
77
Diewert, Walter E.
76
Loureiro, Sandra Maria Correia
76
Prasad, Eswar S.
75
Khare, Arpita
74
Edwards, Sebastian
73
Foxall, Gordon R.
73
Walsh, Gianfranco
73
Bagozzi, Richard P.
72
Paul, Justin
71
Spiller, Achim
71
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Journal of retailing
17
Journal of the Academy of Marketing Science
12
Journal of marketing
7
Journal of business research : JBR
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing research
5
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5
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4
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2
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Data envelopment analysis : a handbook of empirical studies and applications
1
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Fundamentals of marketing research ; Vol. 3
1
Handbook of research on customer engagement
1
J. of the Acad. Mark. Sci., DOI 10.1007/s11747-008-0095-z
1
Journal of Consumer Marketing
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
Journal of service research : JSR
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Marketing-mix strategies - product strategy and promotion strategy
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Pricing perspectives : marketing and management implications of new theories and applications
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The Routledge companion to consumer behavior
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ECONIS (ZBW)
83
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1
Perceived omnichannel customer experience (OCX) : concept,
measurement
, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
2
Face forward: how employees' digital presence on service websites affects customer perceptions of
website
and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Montoya-Weiss, Mitzi
;
Voss, Glenn B.
;
Grewal, Dhruv
- In:
MSI reports : working paper series
(
2003
)
2
,
pp. 19-35
Persistent link: https://www.econbiz.de/10001978308
Saved in:
5
Understanding the co-creation effect : when does collaborating with customers provide a lift to service recovery?
Roggeveen, Anne L.
;
Tsiros, Michael
;
Grewal, Dhruv
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
6
,
pp. 771-790
Persistent link: https://www.econbiz.de/10009679038
Saved in:
6
SERVCON: development and validation of a multidimensional service convenience scale
Seiders, Kathleen
;
Voss, Glenn B.
;
Godfrey, Andrea L.
; …
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 144-156
Persistent link: https://www.econbiz.de/10003485165
Saved in:
7
Do satisfied customers buy more? : Report No. 05-114
Seiders, Kathleen
;
Voss, Glenn B.
;
Grewal, Dhruv
; …
- In:
MSI reports : working paper series
(
2005
)
3
,
pp. 85-106
Persistent link: https://www.econbiz.de/10003201755
Saved in:
8
Service robots rising : how humanoid robots influence service experiences and elicit compensatory consumer responses
Mende, Martin
;
Scott, Maura L.
;
Doorn, Jenny van
; …
- In:
Journal of marketing research
56
(
2019
)
4
,
pp. 535-556
Persistent link: https://www.econbiz.de/10012177580
Saved in:
9
The contingent effects of semantic price cues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Lindsey-Mullikin, Joan
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 198-205
Persistent link: https://www.econbiz.de/10010402323
Saved in:
10
Special issue: Retail atmospherics and in-store nonverbal cues
Grewal, Dhruv
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010382594
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