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Consumer behaviour
119
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117
Customer satisfaction
68
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67
Beziehungsmarketing
54
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54
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Han, Heesup
Homburg, Christian
170
Bruhn, Manfred
148
Bauer, Hans H.
147
Huber, Frank
138
Herrmann, Andreas
125
Mattila, Anna S.
125
Wiedmann, Klaus-Peter
119
Belk, Russell W.
117
Grewal, Dhruv
112
Sheth, Jagdish N.
106
Swoboda, Bernhard
106
Phau, Ian
105
Grunert, Klaus G.
103
Verhoef, Peter C.
103
Kumar, V.
100
Khare, Arpita
94
Walsh, Gianfranco
90
Kollmann, Tobias
87
Dwivedi, Yogesh Kumar
85
Gierl, Heribert
85
Lusk, Jayson L.
85
Heinemann, Gerrit
84
Usman, Osly
84
Foxall, Gordon R.
83
Spiller, Achim
79
Laroche, Michel
78
Rudolph, Thomas
78
Wirtz, Bernd W.
77
Loureiro, Sandra Maria Correia
76
Thaichon, Park
76
Bagozzi, Richard P.
71
Nayga, Rodolfo M.
70
Schramm-Klein, Hanna
70
Sharma, Piyush
70
Skiera, Bernd
70
Hollebeek, Linda D.
69
Mittal, Vikas
69
Septianto, Felix
69
Agarwal, Sumit
68
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Journal of travel and tourism marketing
41
International journal of hospitality management
38
International journal of contemporary hospitality management
12
Tourism management : research, policies, practice
8
Journal of hospitality marketing & management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of vacation marketing
4
Tourism management perspectives : TMP
4
Journal of retailing and consumer services
3
Tourism and hospitality research : the surrey quarterly review
3
International Journal of Contemporary Hospitality Management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
European business review
1
International journal of physical distribution and logistics management
1
Journal of Contemporary Issues in Business and Government
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Journal of air transport management
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The service industries journal
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ECONIS (ZBW)
134
BASE
2
Other ZBW resources
2
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1
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
2
A study of brand prestige in the casino industry : the moderating role of customer involvement
Han, Heesup
;
Lee, JungHoon
;
Hwang, Jinsoo
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
1
,
pp. 96-106
Persistent link: https://www.econbiz.de/10011846778
Saved in:
3
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
4
If you don't care, I will switch : online retailers' behaviour on third-party logistics services
Abdul Hafaz Ngah
;
Thurasamy Ramayah
;
Han, Heesup
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 813-837
Persistent link: https://www.econbiz.de/10014331839
Saved in:
5
Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry
Jani, Dev
;
Han, Heesup
- In:
International journal of hospitality management
37
(
2014
),
pp. 11-20
Persistent link: https://www.econbiz.de/10010354251
Saved in:
6
Investigating the key factors affecting behavioral intentions : evidence from a full-service restaurant setting
Jani, Dev
;
Han, Heesup
- In:
International journal of contemporary hospitality management
23
(
2011
)
7
,
pp. 1000-1018
Persistent link: https://www.econbiz.de/10009383512
Saved in:
7
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
8
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
9
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
10
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
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