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Cognitive, affective, conative, and action loyalty : testing the impact of inertia

Han, Heesup; Kim, Yunhi; Kim, Eui-keun - In: International journal of hospitality management 30 (2011) 4, pp. 1008-1019

Persistent link: https://www.econbiz.de/10009242045

Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry

Jani, Dev; Han, Heesup - In: International journal of hospitality management 37 (2014), pp. 11-20

Persistent link: https://www.econbiz.de/10010354251

Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors

Jani, Dev; Han, Heesup - In: International journal of hospitality management 44 (2015), pp. 48-57

Persistent link: https://www.econbiz.de/10010501239

Role of Perceived Fit with Hotels’ Green Practices in the Formation of Customer Loyalty : Impact of Environmental Concerns

Sunny, Ham - 2014

With the increasing concern for ecological issues among hotel customers, this study pursues an investigation of customers' perceptions of hotels' core business in association with green practices and the resulting purchase-related loyalty (i.e. intentions to visit, accept price premiums, and...

Persistent link: https://www.econbiz.de/10013049861

Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines

Noppadol Manosuthi; Lee, Jin-soo; Han, Heesup - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 461-477

Persistent link: https://www.econbiz.de/10012607328

The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic

Kim, Jinkyung Jenny; Han, Heesup; Ariza-Montes, Antonio - In: Journal of retailing and consumer services 62 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012648895

Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry

Han, Heesup; Kim, Wansoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 30 (2011) 3, pp. 619-629

Persistent link: https://www.econbiz.de/10009130566

Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health

Han, Heesup; Yu, Jongsik; Hyun, Sunghyup Sean - In: International journal of hospitality management 86 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012241471

Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...

Jeaheng, Yoksamon; Al-Ansi, Amr; Han, Heesup - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 787-811

Persistent link: https://www.econbiz.de/10012312152

Water conservation and waste reduction management for increasing guest loyalty and green hotel practices

Han, Heesup; Lee, Jin-soo; Ho Le Thu Trang; Kim, Wansoo - In: International journal of hospitality management 75 (2018), pp. 58-66

Persistent link: https://www.econbiz.de/10011944945

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