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Consumer behaviour
115
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Customer satisfaction
63
Kundenzufriedenheit
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Beziehungsmarketing
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Han, Heesup
Homburg, Christian
179
Bruhn, Manfred
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Bauer, Hans H.
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Huber, Frank
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Wiedmann, Klaus-Peter
123
Herrmann, Andreas
117
Belk, Russell W.
116
Mattila, Anna S.
109
Sheth, Jagdish N.
103
Kollmann, Tobias
100
Wirtz, Bernd W.
98
Grunert, Klaus G.
97
Verhoef, Peter C.
95
Kumar, V.
92
Heinemann, Gerrit
88
Gierl, Heribert
85
Grewal, Dhruv
85
Phau, Ian
85
Lusk, Jayson L.
84
Dwivedi, Yogesh Kumar
83
Fritz, Wolfgang
80
Khare, Arpita
79
Usman, Osly
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Walsh, Gianfranco
78
Ahlert, Dieter
75
Foxall, Gordon R.
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Loureiro, Sandra Maria Correia
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Swoboda, Bernhard
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Meffert, Heribert
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68
Thaichon, Park
68
Hollebeek, Linda D.
67
Septianto, Felix
67
Nayga, Rodolfo M.
66
Wansink, Brian
65
Jang, Soocheong
64
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64
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Journal of travel and tourism marketing
39
International journal of hospitality management
38
International journal of contemporary hospitality management
12
Journal of hospitality marketing & management
7
Tourism management : research, policies, practice
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing and consumer services
3
Journal of vacation marketing
3
Tourism and hospitality research : the surrey quarterly review
3
Tourism management perspectives : TMP
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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European business review
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International journal of physical distribution and logistics management
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Journal of Contemporary Issues in Business and Government
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ECONIS (ZBW)
128
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If you don't care, I will switch : online retailers' behaviour on third-party logistics services
Abdul Hafaz Ngah
;
Thurasamy Ramayah
;
Han, Heesup
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 813-837
Persistent link: https://www.econbiz.de/10014331839
Saved in:
2
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
3
Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops
Song, Hak-jun
;
Wang, JunHui
;
Han, Heesup
- In:
International journal of hospitality management
79
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012012968
Saved in:
4
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
5
Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors
Jani, Dev
;
Han, Heesup
- In:
International journal of hospitality management
44
(
2015
),
pp. 48-57
Persistent link: https://www.econbiz.de/10010501239
Saved in:
6
Impact of hotels' sustainability practices on guest attitudinal loyalty : application of loyalty chain stages theory
Han, Heesup
;
Yu, Jongsik
;
Lee, Jin-soo
;
Kim, Wansoo
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 905-925
Persistent link: https://www.econbiz.de/10012176742
Saved in:
7
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
Saved in:
8
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
9
Halal tourism : travel motivators and customer retention
Han, Heesup
;
Al-Ansi, Amr
;
Köseoglu, Mehmet Ali
;
Lin, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10012179519
Saved in:
10
Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
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