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Customer engagement in the service context : an empirical investigation of the construct, its antecedents and consequences

Islam, Jamid Ul; Hollebeek, Linda D.; Rahman, Zillur; … - In: Journal of retailing and consumer services 50 (2019), pp. 277-285

Persistent link: https://www.econbiz.de/10012114161

Customer experience and commitment in retailing : does customer age matter?

Khan, Imran; Hollebeek, Linda D.; Fatma, Mobin; Islam, … - In: Journal of retailing and consumer services 57 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012305359

Customers' service-related engagement, experience, and behavioral intent : moderating role of age

Rather, Raouf Ahmad; Hollebeek, Linda D. - In: Journal of retailing and consumer services 60 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012502658

First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation

Rather, Raouf Ahmad; Hollebeek, Linda D.; Mostafa … - In: Journal of travel research : a quarterly publication of … 61 (2022) 3, pp. 549-564

Persistent link: https://www.econbiz.de/10012880242

The role of consumer engagement in recovering online service failures : an application of service-dominant logic

Islam, Jamid Ul; Rahman, Zillur; Hollebeek, Linda D. - In: Handbook of research on customer engagement, (pp. 456-469). 2019

Persistent link: https://www.econbiz.de/10013163406

The role of customer experience in the perceived value-word-of-mouth relationship

Kuppelwieser, Volker; Klaus, Philipp; Manthiou, Aikaterini - In: The journal of services marketing 36 (2022) 3, pp. 364-378

Persistent link: https://www.econbiz.de/10013407509

Demystifying customer brand engagement : exploring the loyalty nexus

Hollebeek, Linda D. - In: Journal of marketing management : MM 27 (2011) 7/8, pp. 785-807

Persistent link: https://www.econbiz.de/10009310364

Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientation

Bakhsh, Naghmeh Nik; Hollebeek, Linda D.; … - In: Organizations and markets in emerging economies 14 (2023) 2/28, pp. 260-285

Though service recovery plays a key role in industrial clients' post-recovery supplier evaluations, the impact of customers' cultural orientation on the effectiveness of supplier-instigated proactive recovery (i.e., a supplier's recovery efforts before clients notice/complain) remains tenuous,...

Persistent link: https://www.econbiz.de/10014534780

Boosting app-based mobile financial services engagement in B2B subsistence marketplaces : the roles of marketing strategy and app design

Ferdous, Ahmed Shahriar; Akareem, Husain Salilul; … - In: Industrial marketing management : the international … 119 (2024), pp. 147-161

Persistent link: https://www.econbiz.de/10014555726

Special issue: Customer engagement

Hollebeek, Linda D. (ed.); Conduit, Jodie (ed.); … - 2016

Persistent link: https://www.econbiz.de/10011483117