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~person:"Mattila, Anna S."
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Consumer behaviour
96
Konsumentenverhalten
96
Beziehungsmarketing
28
Relationship marketing
28
Customer satisfaction
24
Dienstleistungsqualität
24
Kundenzufriedenheit
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Beschwerdemanagement
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Complaint management
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Gastronomie
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Mattila, Anna S.
Ours, Jan C. van
252
Nijkamp, Peter
248
Grip, Andries de
145
Rietveld, Piet
135
Lindeboom, Maarten
134
Belk, Russell W.
116
Han, Heesup
116
Hartog, Joop
114
Franses, Philip Hans
111
Oosterbeek, Hessel
111
Soest, Arthur van
109
Gierl, Heribert
108
Kapteyn, Arie
108
Alessie, Rob
106
Bauer, Hans H.
102
Grunert, Klaus G.
101
Berg, Gerard J. van den
99
Peitz, Martin
99
Huber, Frank
96
Cörvers, Frank
95
Fouarge, Didier
95
Butter, Frank A. G. den
93
van Ours, Jan C.
93
Phau, Ian
92
Klaauw, Bas van der
90
Euwals, Rob
89
Pelsmacker, Patrick de
89
Thurik, Adriaan R.
88
Vermeulen, Frederic
88
Lusk, Jayson L.
86
Cherchye, Laurens
85
Pfann, Gerard A.
85
Rouwendal, Jan
83
Koning, Pierre
80
Weel, Bas ter
80
Wiedmann, Klaus-Peter
80
Herrmann, Andreas
79
Usman, Osly
78
Gradus, Raymond
77
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International journal of hospitality management
27
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
The journal of services marketing
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
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Tourism management : research, policies, practice
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ECONIS (ZBW)
98
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1
Healthy taste of high status : signaling status at restaurants
Shin, Joongwon
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
61
(
2020
)
1
,
pp. 40-52
Persistent link: https://www.econbiz.de/10012158120
Saved in:
2
Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
Saved in:
3
Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury brand attitude
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 526-543
Persistent link: https://www.econbiz.de/10010387392
Saved in:
4
Airbnb : online targeted advertising, sense of power, and consumer decisions
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
60
(
2017
),
pp. 33-41
Persistent link: https://www.econbiz.de/10011640224
Saved in:
5
Effects of message appeal and service type in CSR communication strategies
Andreu, Luisa
;
Casado-Díaz, Ana B.
;
Mattila, Anna S.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1488-1495
Persistent link: https://www.econbiz.de/10011297912
Saved in:
6
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
7
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
8
The impact of environmental messages on consumer responses to plant-based meat : does language style matter?
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014227202
Saved in:
9
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
10
Does advertising spending improve sales performance?
Assaf, A. Georges
;
Josiassen, Alexander
;
Mattila, Anna S.
; …
- In:
International journal of hospitality management
48
(
2015
),
pp. 161-166
Persistent link: https://www.econbiz.de/10011341591
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