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~person:"Mittal, Vikas"
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Optimizing customer satisfacti...
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Customer satisfaction
31
Kundenzufriedenheit
30
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
13
Konsumentenverhalten
13
customer satisfaction
6
Firm performance
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Unternehmenserfolg
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Arbeitszufriedenheit
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Job satisfaction
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Service quality
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Aktienrückkauf
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Dienstleistungsqualität
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Share repurchase
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Strategic management
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Strategisches Management
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Supplier relationship management
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B-to-B-Marketing
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Business-to-business marketing
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Customer Delight
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Customer Management
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Customer Satisfaction
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Customer integration
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Dienstleistungssektor
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Fusion
2
Ideologie
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Ideology
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Kundenintegration
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Marketing
2
Measurement
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Merger
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Mittal, Vikas
Ravallion, Martin
94
Alkire, Sabina
89
Han, Heesup
76
Diewert, Walter E.
71
Homburg, Christian
65
Klasen, Stephan
56
Foster, James E.
54
Silber, Jacques
54
Heckman, James J.
49
Duclos, Jean-Yves
47
Seth, Suman
47
Feenstra, Robert C.
46
Verme, Paolo
45
Jolliffe, Dean
44
Burkhauser, Richard V.
43
Cowell, Frank A.
41
Mattila, Anna S.
41
Aksoy, Lerzan
40
Diebold, Francis X.
38
Huber, Frank
38
Svensson, Göran
38
Dang, Hai-Anh H.
37
Bauer, Hans H.
35
Bruhn, Manfred
35
Deaton, Angus
35
Herrmann, Andreas
35
Kanbur, Ravi
35
Ringle, Christian M.
34
Santos, Maria Emma
33
Gustafsson, Anders
32
Shahin, Arash
32
Walsh, Gianfranco
32
Ferreira, Francisco H. G.
30
Fox, Kevin J.
30
Söderlund, Magnus
30
Arndt, Channing
29
Chen, Shaohua
29
De Weerdt, Joachim
29
Gibson, John K.
29
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Journal of service research : JSR
4
Journal of marketing research
2
Journal of retailing
2
Customer engagement marketing
1
Handbook of marketing strategy
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of Services Marketing
1
Journal of marketing
1
MSI Fast Forward Series, Marketing Science Institute, Cambridge, MA
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing Science
1
Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
33
BASE
2
RePEc
1
Other ZBW resources
1
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1
How achieving the dual goal of customer satisfaction and efficiency in mergers affects a firm's long-term financial performance
Swaminathan, Vanitha
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 182-194
Persistent link: https://www.econbiz.de/10010356816
Saved in:
2
How main street drives wall street : customer (dis)satisfaction, short sellers, and abnormal returns
Malshe, Ashwin
;
Colicev, Anatoli
;
Mittal, Vikas
- In:
Journal of marketing research
57
(
2020
)
6
,
pp. 1055-1075
Persistent link: https://www.econbiz.de/10012391106
Saved in:
3
Segmentation of spatially dependent geographical units : model and application
Govind, Rahul
;
Chatterjee, Rabikar
;
Mittal, Vikas
- In:
Management science : journal of the Institute for …
64
(
2018
)
4
,
pp. 1941-1956
Persistent link: https://www.econbiz.de/10011855763
Saved in:
4
Improving business-to-business customer satisfaction programs : assessment of asymmetry, heterogeneity, and financial impact
Mittal, Vikas
;
Han, Kyuhong
;
Lee, Ju-Yeon
;
Sridhar, Shrihari
- In:
Journal of marketing research
58
(
2021
)
4
,
pp. 615-643
Persistent link: https://www.econbiz.de/10012593932
Saved in:
5
How political identity shapes customer satisfaction
Fernandes, Daniel
;
Ordabayeva, Nailya
;
Han, Kyuhong
; …
- In:
Journal of marketing
86
(
2022
)
6
,
pp. 116-134
Persistent link: https://www.econbiz.de/10013438834
Saved in:
6
How commitment influences the termination of B2B exchange relationships
Tsiros, Michael
;
Ross, William T.
;
Mittal, Vikas
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 263-276
Persistent link: https://www.econbiz.de/10003804811
Saved in:
7
Managing customer satisfaction
Mittal, Vikas
;
Frennea, Carly
- In:
Handbook of marketing strategy
,
(pp. 261-286)
.
2012
Persistent link: https://www.econbiz.de/10009530856
Saved in:
8
How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Saved in:
9
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
10
How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior : a meta-analysis
Blut, Markus
;
Frennea, Carly M.
;
Mittal, Vikas
; …
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10011337495
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