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Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M. - In: International journal of hospitality management 27 (2008) 1, pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
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Overcompensating for severe service failure : perceived fairness and effect on negative word-of-mouth intent
Noone, Breffni M. - In: The journal of services marketing 26 (2012) 5, pp. 342-351
Persistent link: https://www.econbiz.de/10009629143
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Pricing for hotel revenue management : evolution in an era of price transparency
Noone, Breffni M. - In: Journal of revenue and pricing management 15 (2016) 3/4, pp. 264-269
Persistent link: https://www.econbiz.de/10011571598
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Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 2, pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
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Examining the application of six sigma in the service exchange
Noone, Breffni M.; Namasivayam, Karthik; Tomlinson, … - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
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Consumer reaction to crowding for extended service encounters
Noone, Breffni M.; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 31-41
Persistent link: https://www.econbiz.de/10009525110
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Social media meets hotel revenue management : opportunities, issues and unanswered questions
Noone, Breffni M.; McGuire, Kelly A.; Rohlfs, Kristin V. - In: Journal of revenue and pricing management 10 (2011) 4, pp. 293-305
Persistent link: https://www.econbiz.de/10009245041
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Strategic price positioning for revenue management : the effects of relative price position and fluctuation on performance
Noone, Breffni M.; Canina, Linda; Enz, Cathy A. - In: Journal of revenue and pricing management 12 (2013) 3, pp. 207-220
Persistent link: https://www.econbiz.de/10009760771
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A decision framework for restaurant revenue management
Noone, Breffni M.; Maier, Thomas A. - In: Journal of revenue and pricing management 14 (2015) 4, pp. 231-244
Persistent link: https://www.econbiz.de/10011439961
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Impact of attitudinal loyalty on the frequent unmanaged business traveler's use of price and consumer reviews in hotel choice
Noone, Breffni M.; McGuire, Kelly A. - In: Journal of revenue and pricing management 15 (2016) 1, pp. 20-36
Persistent link: https://www.econbiz.de/10011441296