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~person:"Parasuraman, A."
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Dienstleistung
8
Product quality
7
Produktqualität
7
Services
4
Dienstleistungssektor
3
Marketing
3
Qualität
3
Dienstleistungsmarketing
2
Einzelhandel
2
Kundendienst
2
Management
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Qualitätskontrolle
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Retail trade
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Selling
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Servicepolitik
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Services marketing
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Verkauf
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Absatz
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Business start-up
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Dienstleistungsgewerbe
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Interaktive Medien
1
Pioneering founders
1
Produkt
1
Research
1
Service community
1
Service quality
1
Service research field
1
Service research history
1
Service wisdom
1
Unternehmensgründung
1
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7
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3
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15
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15
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Parasuraman, A.
Berry, Leonard L.
167
Zeithaml, Valarie A.
28
Mirabito, Ann M.
10
Seiders, Kathleen
10
Lynn Shostack, G.
8
Seltman, Kent D.
7
Parasuraman, Ananthanarayanan
6
Shankar, Venkatesh
6
Attai, Deanna J.
5
Danaher, Tracey S.
5
Bennett, Peter D.
4
Dotzel, Thomas
4
Flynn, Andrea Godfrey
4
George, William R.
4
Gresham, Larry G.
4
Grewal, Dhruv
4
Howard, Chuck
4
Moore, Sarah G.
4
Parish, Janet Turner
4
Shostack, G. Lynn
4
Zeithaml, Valerie A.
4
Baker, Stacey Menzel
3
Baun, William B.
3
Bendapudi, Neeli
3
Bernhardt, Kenneth L.
3
Blanchard, Simon
3
Cross, Samantha N. N.
3
Epp, Amber M.
3
Gielens, Katrijn
3
Hensel, James S.
3
Humphreys, Ashlee
3
Im, Subin
3
Lisjak, Monika
3
Mallapragada, Girish
3
Malter, Alan J.
3
Mehta, Ravi
3
Packard, Grand
3
Saboo, Alok
3
Satornino, Cinthia B.
3
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Journal of retailing
5
Business Horizons
3
Business horizons
3
Journal of marketing
3
MSI reports : working paper series
2
Harvard-Business-Manager : das Wissen der Besten
1
Internal marketing : directions for management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Marketing-mix strategies - product strategy and promotion strategy
1
Operations management ; Vol. 2
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
Revista de administração de emprêsas : RAE
1
Sloan management review
1
The Executive : an Academy of Management Publication
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ECONIS (ZBW)
16
OLC EcoSci
12
RePEc
3
USB Cologne (EcoSocSci)
2
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Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link
Parasuraman, A.
;
Zeithaml, Valarie A.
;
Berry, Leonard L.
-
1994
Persistent link: https://www.econbiz.de/10000896544
Saved in:
2
Servqual: a multiple-item scale for measuring customer perceptions of service quality
Parasuraman, A.
;
Zeithaml, Valarie A.
;
Berry, Leonard L.
-
1986
Persistent link: https://www.econbiz.de/10000767760
Saved in:
3
Service-Marketing : [Wettbewerbsvorsprung durch erstklassige Qualität]
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10000336291
Saved in:
4
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
5
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
6
Service firms need marketing skills
Parasuraman, A.
;
Berry, Leonard L.
;
Zeithaml, Valerie A.
- In:
Business horizons
26
(
1983
)
6
,
pp. 28-31
Persistent link: https://www.econbiz.de/10003500750
Saved in:
7
The service-quality puzzle
Berry, Leonard L.
;
Parasuraman, A.
;
Zeithaml, Valerie A.
- In:
Business horizons
31
(
1988
)
5
,
pp. 35-43
Persistent link: https://www.econbiz.de/10003500754
Saved in:
8
Opportunities for innovation in the delivery of interactive retail services
Berry, Leonard L.
;
Bolton, Ruth N.
;
Bridges, Cheryl H.
; …
- In:
Journal of interactive marketing : a quarterly …
24
(
2010
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10003987342
Saved in:
9
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10009700995
Saved in:
10
A conceptual model of service quality and its implications for future research
Parasuraman, A.
;
Zeithaml, Valarie A.
;
Berry, Leonard L.
-
2003
Persistent link: https://www.econbiz.de/10001797913
Saved in:
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