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Service quality
41
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40
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13
Qualitätsmanagement
13
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12
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English
43
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Prybutok, Victor R.
Han, Heesup
86
Liu, Jin-tan
78
Li, K. T.
76
Siciliani, Luigi
76
McAleer, Michael
73
Karatepe, Osman M.
70
Usman, Osly
67
Chang, Chia-Lin
66
Law, Chun Hung Roberts
63
Knippenberg, Daan van
61
Mattila, Anna S.
60
Clegg, Stewart
59
Siddiqui, Danish Ahmed
57
Shani, Abraham B.
54
Propper, Carol
53
Straume, Odd Rune
53
Bruhn, Manfred
52
Cunha, Miguel Pina e
52
Edmondson, Amy C.
52
Kets de Vries, Manfred F. R.
52
Van Reenen, John
49
Mumford, Michael D.
47
Burnes, Bernard
46
Vrontis, Demetris
46
Hanushek, Eric Alan
45
Chen, Tain-Jy
44
Rivkin, Steven G.
44
Yu, Zongxian
44
Chang, Hung-hao
43
Snower, Dennis J.
43
Hammitt, James K.
42
Luu Trong Tuan
42
Prentice, Catherine
42
Ranis, Gustav
42
Coghlan, David
41
Raelin, Joseph A.
41
Bloom, Nicholas
40
Jang, Soocheong
40
Yang, Yang
40
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Quality management journal : QMJ
16
International journal of services and standards
6
Journal of retailing and consumer services
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of quality & reliability management
2
Journal of decision systems
2
Operations management research : OMR ; advancing practice through theory
2
Administrative Sciences : open access journal
1
Information resources management ; Vol. 4
1
International Journal of Quality & Reliability Management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
Thunderbird international business review
1
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ECONIS (ZBW)
42
Other ZBW resources
1
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1
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
2
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
3
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
4
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10012309488
Saved in:
5
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10011976328
Saved in:
6
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
Saved in:
7
SERVCESS : a parsimonious instrument to measure service quality and information system success
Landrum, Hollis
- In:
Quality management journal : QMJ
15
(
2008
)
3
,
pp. 17-25
Persistent link: https://www.econbiz.de/10003783784
Saved in:
8
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
9
Introduction to the special issue on quality management in healthcare
Prybutok, Victor R.
;
Zhang, Xiaoni
- In:
Quality management journal : QMJ
17
(
2010
)
4
,
pp. 7
Persistent link: https://www.econbiz.de/10008697525
Saved in:
10
Special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008697527
Saved in:
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