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~person:"Prybutok, Victor R."
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Impact of service quality on c...
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Service quality
41
Dienstleistungsqualität
40
Customer satisfaction
26
Kundenzufriedenheit
24
Consumer behaviour
16
Konsumentenverhalten
15
Beziehungsmarketing
12
Quality management
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service quality
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China
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Complaint management
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Language
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English
52
Author
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Prybutok, Victor R.
Wagner, Joachim
178
Bruhn, Manfred
159
Homburg, Christian
155
Han, Heesup
111
Görg, Holger
96
Kumar, V.
95
Van Reenen, John
94
Bloom, Nicholas
90
Mattila, Anna S.
88
Huber, Frank
86
Siddiqui, Danish Ahmed
79
Siciliani, Luigi
77
Addison, John T.
72
Audretsch, David B.
72
Bauer, Hans H.
72
Mittal, Vikas
67
Verhoef, Peter C.
67
Herrmann, Andreas
66
Stulz, René M.
66
Svensson, Göran
66
Schnabel, Claus
65
Stauss, Bernd
65
Vrontis, Demetris
63
Ashkanasy, Neal M.
61
Propper, Carol
61
Estrin, Saul
60
Matzler, Kurt
60
Hasan, Iftekhar
56
Gil Saura, Irene
54
Konings, Jozef
54
Straume, Odd Rune
52
Aksoy, Lerzan
51
Hollebeek, Linda D.
51
Prentice, Catherine
51
Coad, Alexander
50
Girma, Sourafel
49
Kraus, Sascha
49
Sharma, Piyush
49
Walsh, Gianfranco
49
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Quality management journal : QMJ
17
International journal of services and standards
6
Journal of retailing and consumer services
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International Journal of Quality & Reliability Management
2
International journal of quality & reliability management
2
Journal of decision systems
2
Operations management research : OMR ; advancing practice through theory
2
Information resources management ; Vol. 4
1
International Journal of Quality and Service Sciences
1
International journal of business performance management
1
International journal of electronic commerce : IJEC
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of electronic commerce research : JECR
1
Journal of marketing communications
1
Journal of nonprofit & public sector marketing
1
Journal of strategic marketing
1
Management information systems : mis quarterly
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
Thunderbird international business review
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ECONIS (ZBW)
48
Other ZBW resources
3
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1
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1
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
2
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
3
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
4
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
5
Connection, trust, and commitment : dimensions of co-creation?
Randall, Wesley S.
;
Gravier, Michael J.
;
Prybutok, Victor R.
- In:
Journal of strategic marketing
19
(
2011
)
1
,
pp. 3-24
Persistent link: https://www.econbiz.de/10008936997
Saved in:
6
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
7
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
8
Emotional connection and customer orientation as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
9
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
10
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
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