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Customer engagement in evolving technological environments : synopsis and guiding propositions

Hollebeek, Linda D.; Sprott, David E.; Andreassen, Tor W.; … - In: European Journal of Marketing 53 (2019) 9, pp. 2018-2023

Persistent link: https://www.econbiz.de/10012184904

Social influence and stakeholder engagement behavior conformity, compliance, and reactance

Hollebeek, Linda D.; Sprott, David E.; Sigurdsson, Valdimar - In: Psychology & Marketing (2021)

Persistent link: https://www.econbiz.de/10012633187

Handbook of research on customer engagement

Hollebeek, Linda D. (ed.); Sprott, David E. (ed.) - 2019

Persistent link: https://www.econbiz.de/10012104343

Social influence and stakeholder engagement behavior conformity, compliance, and reactance

Hollebeek, Linda D.; Sprott, David E.; Valdimar Sigurdsson - In: Psychology & marketing 39 (2022) 1, pp. 90-100

Persistent link: https://www.econbiz.de/10012796076

Rise of the machines? : customer engagement in automated service interactions

Hollebeek, Linda D.; Sprott, David E.; Brady, Michael K. - In: Journal of service research 24 (2021) 1, pp. 3-8

Persistent link: https://www.econbiz.de/10012426746

Special issue: customer engagement in automated service interactions

Hollebeek, Linda D. (ed.); Sprott, David E. (ed.); … - 2021

Persistent link: https://www.econbiz.de/10012426830

Handbook of research on customer engagement

Hollebeek, Linda D. (ed.); Sprott, David E. (ed.) - 2019

Contents: Introduction to the handbook of research on customer engagement -- 1: Linda D. Hollebeek and David E. Sprott -- Part I: Customer engagement and marketing practice -- Introduction: Customer engagement and marketing practice / V. Kumar -- 1 engagement-to-value (e2v): An empirical case...

Persistent link: https://www.econbiz.de/10012294431

Introduction to the Handbook of research on customer engagement

Hollebeek, Linda D.; Sprott, David E. - In: Handbook of research on customer engagement, (pp. 1-3). 2019

Persistent link: https://www.econbiz.de/10013163338

Beyond the Big Five : the effect of machiavellian, narcissistic, and psychopathic personality traits on stakeholder engagement

Hollebeek, Linda D.; Sprott, David E.; Urbonavicius, Sigitas - In: Psychology & marketing 39 (2022) 6, pp. 1230-1243

Persistent link: https://www.econbiz.de/10013280085

Consumer engagement, stress, and conservation of resources theory : a review, conceptual development, and future research agenda

Hollebeek, Linda D.; Hammedi, Wafa; Sprott, David E. - In: Psychology & marketing 40 (2023) 5, pp. 926-937

Persistent link: https://www.econbiz.de/10014290870