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The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun; Swanson, Scott R.; Chen, Xiaohong - In: Tourism management : research, policies, practice 52 (2016), pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
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Destination perceptions, relationship quality, and tourist environmentally responsible behavior
He, Xuehuan; Hu, Dongbin; Swanson, Scott R.; Su, LuJun; … - In: Tourism management perspectives : TMP 28 (2018), pp. 93-104
Persistent link: https://www.econbiz.de/10011942423
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The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun; Hsu, Maxwell K.; Swanson, Scott - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 2, pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
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Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun; Hsu, Maxwell K.; Marshall, Kimball P. - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
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How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun; Jia, Bocong; Huang, Yinghua - In: Tourism management : research, policies, practice 92 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
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The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests : the mediating role of consumption emotions
Su, LuJun; Swanson, Scott R.; Chen, Xiaohong - In: Journal of travel and tourism marketing 33 (2016), pp. 88-102
Persistent link: https://www.econbiz.de/10011485027
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Effects of service fairness and service quality on tourists' behavioral intentions and subjective well-being
Su, LuJun; Huang, Songshan; Chen, Xiaohong - In: Journal of travel and tourism marketing 32 (2015) 3/4, pp. 290-307
Persistent link: https://www.econbiz.de/10011312574
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Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun; Hsu, Maxwell K. - In: Journal of travel and tourism marketing 30 (2013) 7/8, pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
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The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan; Cheng, Jin; Swanson, Scott R.; Su, LuJun; … - In: Tourism management : research, policies, practice 90 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
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First-time versus repeat tourists : resistance to negative information
Su, LuJun; Hsu, Maxwell K.; Huels, Brian - In: Journal of service theory and practice 32 (2022) 2, pp. 258-282
Persistent link: https://www.econbiz.de/10013190889