Similar Search Results

The effects of customer equity drivers on loyalty across services industries and firms

Ou, Yi-Chun; Verhoef, Peter C.; Wiesel, Thorsten - In: Journal of the Academy of Marketing Science 45 (2017) 3, pp. 336-356

Persistent link: https://www.econbiz.de/10011684991

The impact of hard discounter presence on store satisfaction and store loyalty

Hunneman, Auke; Verhoef, Peter C.; Sloot, Laurens M. - In: Journal of retailing and consumer services 59 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012434278

The moderating role of shopping trip type in store satisfaction formation

Hunneman, Auke; Verhoef, Peter C.; Sloot, Laurens M. - In: Journal of business research : JBR 78 (2017), pp. 133-142

Persistent link: https://www.econbiz.de/10011736263

Developing a service improvement system for the National Dutch Railways

Verhoef, Peter C.; Heijnsbroek, Martin; Bosma, Joost - In: Interfaces : the INFORMS journal on the practice of … 47 (2017) 6, pp. 489-504

Persistent link: https://www.econbiz.de/10011784189

Critical incidents and the impact of satisfaction on customer share

Doorn, Jenny van; Verhoef, Peter C. - In: Journal of marketing 72 (2008) 4, pp. 123-142

Persistent link: https://www.econbiz.de/10003747976

Expanding business-to-business customer relationships : modeling the customer's upgrade decision

Bolton, Ruth M.; Lemon, Katherine N.; Verhoef, Peter C. - In: Journal of marketing 72 (2008) 1, pp. 46-64

Persistent link: https://www.econbiz.de/10003642961

Understanding brand and dealer retention in the new car market: the moderating role of brand tier

Verhoef, Peter C.; Langerak, Fred; Donkers, Bas - In: Journal of retailing 83 (2007) 1, pp. 97-113

Persistent link: https://www.econbiz.de/10003438286

Moving forward : the role of marketing in fostering public transport usage

Gijsenberg, Maarten J.; Verhoef, Peter C. - In: Journal of public policy & marketing 38 (2019) 3, pp. 354-371

Persistent link: https://www.econbiz.de/10012534249

Understanding Brand and Dealer Retention in the New Car Market : The Moderating Role of Brand Type

Verhoef, Peter C.; Donkers, Bas; Langerak, Fred - 2012

Dealers are assumed to contribute positively to brand retention. We argue that the type of brand moderates the effect of dealer performance on brand retention. Moreover, dealer retention is determined by different drivers for dealers selling different types of brands. To analyze our claims...

Persistent link: https://www.econbiz.de/10014028882

Effects of shopping related factors on the intention to adopt teleshopping for food products

Verhoef, Peter C.; Langerak, Fred - 1998

Persistent link: https://www.econbiz.de/10000168162