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The long tail phenomenon has been attributed to both supply side and demand side economies. While the cause on the supply side is well-known, research on the demand side has largely focused on the awareness effect of online information that helps consumers discover new and often niche products....
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Social media platforms such as Facebook show ads with popularity or general endorsement signals such as “likes … of app installs through field tests on Facebook. We partnered with a mobile app company and conducted an ad campaign on … Facebook to target unique user groups to install the mobile app. We find that the overall “likes” associated with the ad do not …
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When a focal firm undergoes a product-harm crisis, non-focal firms offering similar products or services can suffer from a negative spillover effect but can also benefit from customers switching from the troubled focal firm, which we call the competitive effect. In response, a non-focal firm can...
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Online communities provide a social sphere for people to share information and knowledge. While information sharing is becoming a ubiquitous online phenomenon, how to ensure information quality or induce quality content, however, remains a challenge due to the anonymity of commentators. This...
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