//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Wong, IpKin Anthony"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
E-commerce
Service quality
Supplier relationship management
Customer satisfaction
28
Kundenzufriedenheit
27
Consumer behaviour
23
Konsumentenverhalten
23
Beziehungsmarketing
21
Relationship marketing
21
Dienstleistungsqualität
16
Gambling
11
Glücksspiel
11
Social Web
9
Social web
9
Tourism
9
Tourismus
9
Brand image
7
Holiday behaviour
7
Markenimage
7
Urlaubsverhalten
7
Arbeitszufriedenheit
5
Brand management
5
Hotel industry
5
Hotellerie
5
Job satisfaction
5
Markenführung
5
China
4
Cognition
4
Event marketing
4
Event-Marketing
4
Internet marketing
4
Kognition
4
Online-Marketing
4
Social network
4
Soziales Netzwerk
4
Tourism industry
4
Tourismuswirtschaft
4
Viral marketing
4
Virales Marketing
4
Customer loyalty
3
Customer retention
3
Employee retention
3
more ...
less ...
Online availability
All
Undetermined
12
Type of publication
All
Article
18
Type of publication (narrower categories)
All
Article in journal
18
Aufsatz in Zeitschrift
18
Language
All
English
18
Author
All
Wong, IpKin Anthony
Han, Heesup
36
Svensson, Göran
36
Bruhn, Manfred
34
Mattila, Anna S.
28
Prentice, Catherine
26
Sharma, Piyush
26
Prybutok, Victor R.
25
Usman, Osly
24
Homburg, Christian
23
McColl-Kennedy, Janet R.
21
Wirtz, Bernd W.
20
Gil Saura, Irene
19
Shahin, Arash
18
Balaji, M. S.
17
Edvardsson, Bo
17
Quach, Sara
17
Söderlund, Magnus
17
Thaichon, Park
17
Bauer, Hans H.
16
Bilgihan, Anil
16
Piller, Frank T.
16
Roberts-Lombard, Mornay
16
Gustafsson, Anders
15
Verhoef, Peter C.
15
Evanschitzky, Heiner
14
Hammerschmidt, Maik
14
Klaus, Philipp
14
Walsh, Gianfranco
14
Casidy, Riza
13
Dwivedi, Yogesh Kumar
13
Gong, Taeshik
13
Grewal, Dhruv
13
Grégoire, Yany
13
Hollebeek, Linda D.
13
Hyun, Sunghyup Sean
13
Kleinaltenkamp, Michael
13
Mpinganjira, Mercy
13
Patterson, Paul G.
13
Qu, Hailin
13
more ...
less ...
Published in...
All
International journal of hospitality management
6
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
Journal of business research : JBR
1
Marketing intelligence & planning
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
10
of
18
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
2
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
3
A multilevel investigation of the role of retail stores in cross-border shopping
Wong, IpKin Anthony
;
Lam, Iok Keng Veronica
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 837-853
Persistent link: https://www.econbiz.de/10011517477
Saved in:
4
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
5
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
6
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
7
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
8
The effect of event supportive service environment and authenticity in the quality-value-satisfaction framework
Wong, IpKin Anthony
;
Ji, Mingjie
;
Liu, Matthew Tingchi
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
4
,
pp. 563-586
Persistent link: https://www.econbiz.de/10011912254
Saved in:
9
Value equity in event planning : a case study of Macau
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
Marketing intelligence & planning
28
(
2010
)
4
,
pp. 403-417
Persistent link: https://www.econbiz.de/10008652225
Saved in:
10
Understanding perceived casino service difference among casino players
Wong, IpKin Anthony
;
Fong, Hoi In Veronica
;
Liu, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->