Purpose: Drawing on the transaction theory of stress, the purpose of this paper is to conceptualize customer mistreatment as a stressor and examine how job routinization and proactive personality help employees cope with the effects of customer mistreatment on emotional exhaustion and work...

The main topic of this paper is the study of the stationary solution of a stochastically complex dynamical system. The stochastic averaging method of quasi-Hamiltonian system, an important tool for the analysis of dynamical properties of stochastically real dynamical system, is used at the first...