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Ravallion, Martin
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77
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76
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76
Siciliani, Luigi
75
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70
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67
Lee, Seoki
67
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63
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63
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61
Propper, Carol
58
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54
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53
Klasen, Stephan
53
Bruhn, Manfred
52
Hanushek, Eric Alan
51
Straume, Odd Rune
49
Deaton, Angus
48
Duclos, Jean-Yves
46
Jolliffe, Dean
46
Verme, Paolo
46
Heckman, James J.
45
Hammitt, James K.
44
Rivkin, Steven G.
44
Seth, Suman
44
Yu, Zongxian
44
Chang, Hung-hao
43
Chen, Tain-Jy
43
Burkhauser, Richard V.
42
Prybutok, Victor R.
40
Diebold, Francis X.
39
Gravelle, Hugh
39
Schive, Chi
39
Dang, Hai-Anh H.
38
Cowell, Frank A.
37
Kim, Woo Gon
36
Law, Chun Hung Roberts
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Edward Elgar Publishing
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10
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9
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8
OECD / International Transport Forum
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8
American Enterprise Institute for Public Policy Research
7
Deutscher Hotel- und Gaststättenverband
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International journal of hospitality management
1,193
Zi you zhong guo zhi gong ye
763
NBER working paper series
588
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571
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503
International journal of contemporary hospitality management
493
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Journal of business research : JBR
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of hospitality marketing & management
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Services marketing quarterly
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OECD Environment Statistics
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Service business
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Technological forecasting & social change : an international journal
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Applied economics letters
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Discussion paper / Centre for Economic Policy Research
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Cogent business & management
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International journal of quality & reliability management
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World Bank E-Library Archive
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Insurance / Mathematics & economics
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European journal of operational research : EJOR
124
International journal of quality and service sciences
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Tourism economics : the business and finance of tourism and recreation
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International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
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738
BASE
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1
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
2
The value of measuring customer satisfaction
Cho, Jihoon
;
Aribarg, Anohca
;
Manchanda, Puneet
-
2017
-
This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
Saved in:
3
Development of a short questionnaire for measuring service quality perceptions
Domenge, Rogerio
;
Arciniega, Luis M.
- In:
Decision
42
(
2015
)
1
,
pp. 11-17
Persistent link: https://www.econbiz.de/10010517252
Saved in:
4
Effective restaurant rating scale development and a mystery shopper evaluation approach
Liu, Chih-hsing
;
Su, Ching-shu
;
Gan, Bernard
;
Chou, …
- In:
International journal of hospitality management
43
(
2014
),
pp. 53-64
Persistent link: https://www.econbiz.de/10010427933
Saved in:
5
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
6
Expanding the methodological approach to the social servicescape : moving from
measurement
to manipulation
Hanks, Lydia
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
The Cornell hospitality quarterly
62
(
2021
)
1
,
pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
Saved in:
7
New insights into the
measurement
model of a new scale for evaluating restaurant service quality during major infectious disease outbreaks
Chang, Ya-Yuan
;
Cheng, Ching-Chan
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1629-1648
Persistent link: https://www.econbiz.de/10013412054
Saved in:
8
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
Saved in:
9
Perceived service quality and customer revisiting intention : the case of "all you can eat" Asian restaurants in Southern
Taiwan
Spyridou, Anastasia
- In:
Journal of Tourism, Heritage & Services Marketing : JTHSM
3
(
2017
)
2
,
pp. 30-38
Persistent link: https://www.econbiz.de/10011892709
Saved in:
10
Service failures and recovery strategies of chain restaurants in
Taiwan
Tsai, Chen-tsang Simon
;
Su, Ching-shu
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1779-1796
Persistent link: https://www.econbiz.de/10003930745
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