The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of...

Intro -- Achieving Customer Experience Excellence through a Quality Management System -- Copyright -- Contents -- List of Figures and Tables -- Acknowledgement -- Introduction -- Chapter 1: Customer Experience -- Chapter 2: Customer Experience (CX) Lifecycle -- Chapter 3: Quality Management...