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Ostrom, Amy L.; Iacobucci, Dawn - In: The journal of services marketing 30 (2016) 4, pp. 373-376

Persistent link: https://www.econbiz.de/10011615443

Ostrom, Amy L.; Iacobucci, Dawn; Morgan, Felicia N. - In: Kellogg on branding : the marketing faculty of the …, (pp. 186-200). 2005

Persistent link: https://www.econbiz.de/10003285391

Wuenderlich, Nancy V.; Heinonen, Kristina; Ostrom, Amy L.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 442-447

Persistent link: https://www.econbiz.de/10011418323

Doorn, Jenny van; Mende, Martin; Noble, Stephanie M.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 43-58

Persistent link: https://www.econbiz.de/10011647482

Anderson, Laurel; Ostrom, Amy L. - In: Journal of service research : JSR 18 (2015) 3, pp. 243-249

Persistent link: https://www.econbiz.de/10011336514

Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159

Persistent link: https://www.econbiz.de/10011283713

Mende, Martin; Scott, Maura L.; Bitner, Mary Jo; … - In: Journal of public policy & marketing : JPP & M ; an … 36 (2017) 1, pp. 137-155

Persistent link: https://www.econbiz.de/10011690548

Ostrom, Amy L.; Bitner, Mary Jo; Meuter, Matthew L. - In: E-Service : new directions in theory and practice, (pp. 45-64). 2002

Persistent link: https://www.econbiz.de/10001812849

Cadwallader, Susan; Jarvis, Cheryl Burke; Bitner, Mary Jo; … - In: Journal of the Academy of Marketing Science 38 (2010) 2, pp. 219-239

Persistent link: https://www.econbiz.de/10003980624

Ostrom, Amy L.; Bitner, Mary Jo; Brown, Stephen Walter; … - In: Journal of service research : JSR 13 (2010) 1, pp. 4-36

Persistent link: https://www.econbiz.de/10003959014