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Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.; Ramanathan, Hareesh N.; Rana, Sudhir; … - In: Vision : the journal of business perspective 23 (2019) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
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Mobile banking service quality and customer value co-creation intention : a moderated mediated model
Hijazi, Rawa - In: International journal of bank marketing 40 (2022) 7, pp. 1501-1525
Persistent link: https://www.econbiz.de/10013532380
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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Customers' perceptions of value in relation to hotels in Gauteng, South Africa
Ntimane, Vongani; Tichaawa, Tembi Maloney - In: Acta Universitatis Danubius / Oeconomica 13 (2017) 2, pp. 17-30
Persistent link: https://www.econbiz.de/10011960943
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Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model
Lo Iacono, Joseph; Carlini, Joan; France, Cassandra; … - In: Journal of strategic marketing 32 (2024) 5, pp. 712-728
Persistent link: https://www.econbiz.de/10014553352
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Cause related marketing and customer value : the role of service quality and perceived risk as mediators
Gupta, Shelleka; Sharma, Alka; Parrey, Aubid Hussain - In: Manthan : journal of commerce and management 5 (2018) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10011981381
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Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram; Sultan, Parves - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
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Risk Perception, Risk Tolerance and Consumer Adoption of Mobile Banking Services
Cope, Alice - 2013
using mobile banking, as well as their own personal level of risk tolerance, impact adoption of mobile banking. We find that … than those who believe it is safe. We further find that consumers with higher levels of risk tolerance are more likely to …
Persistent link: https://www.econbiz.de/10013091091
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How do authenticity and quality perceptions affect dining experiences and recommendations of food trucks? : the moderating role of perceived risk
Shafieizadeh, Kiyan; Alotaibi, Salman; Tao, Chen-Wei - In: International journal of hospitality management 93 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012436029
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Effects of uncertainty visualization on attention, arousal, and judgment
Rose, Anna M.; Rose, Jacob M.; Rotaru, Kristian; … - In: Behavioral research in accounting 34 (2022) 1, pp. 113-139
Persistent link: https://www.econbiz.de/10013332074