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Boukis, Achilleas
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2
Tourism management : research, policies, practice
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Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
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Managing service quality : MSQ ; an international journal
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Exploring the sources of consumer-based brand equity in the cryptocurrency market
Boukis, Achilleas
- In:
Review of marketing science
20
(
2022
)
1
,
pp. 233-255
Persistent link: https://www.econbiz.de/10013447859
Saved in:
2
A critical inquiry of the internal marketing discourse and a future research agenda
Boukis, Achilleas
- In:
Journal of customer behaviour
20
(
2021
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014362730
Saved in:
3
Storytelling in initial coin offerings : attracting investment or gaining referrals?
Boukis, Achilleas
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014294829
Saved in:
4
Linking internal marketing with customer outcomes
Boukis, Achilleas
;
Kaminakis, Kostas
;
Siampos, Anastasios
; …
- In:
Marketing intelligence & planning
33
(
2015
)
3
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011298760
Saved in:
5
Service blueprinting effectiveness : drivers of success
Kostopoulos, Giannis
;
Gounaris, Spiros
;
Boukis, Achilleas
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
6
,
pp. 580-591
Persistent link: https://www.econbiz.de/10009692802
Saved in:
6
IMO and different fit types as key enablers of employee brand-supporting behaviour
Boukis, Achilleas
;
Kostopoulos, Giannis
;
Katsaridou, Iliana
- In:
Journal of strategic marketing
22
(
2014
)
2
,
pp. 117-134
Persistent link: https://www.econbiz.de/10010359560
Saved in:
7
The role of employee job satisfaction in strengthening customer repurchase intentions
Gounaris, Spiros
;
Boukis, Achilleas
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 322-333
Persistent link: https://www.econbiz.de/10009788844
Saved in:
8
Unfolding the recipes for conflict resolution during the new service development effort
Gounaris, Spiros
;
Chatzipanagiotou, Kalliopi
;
Boukis, …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4042-4055
Persistent link: https://www.econbiz.de/10011553888
Saved in:
9
Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
Saved in:
10
Linking IMO with employees' fit with their environment and reciproal behaviours towards the firm
Boukis, Achilleas
;
Gounaris, Spiros
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 10-21
Persistent link: https://www.econbiz.de/10010343441
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